Guest Relations Receptionist
CBRE
Auckland, Auckland, New Zealand
6d ago
  • Location(s) Auckland - Auckland - New Zealand CBRE is the world's leading and largest commercial real estate services and investment firm;
  • a growing and visionary organisation, comprised of the best and brightest professionals. We are invested in the development and unique needs of our diverse employees and strive to create an inclusive environment that allows our employee to bring their full selves to work.

    The Opportunity We want you to provide our clients, employees, and visitors an extraordinary experience! As the welcoming face and first impression of CBRE you will be responsible for the efficient and effective operations of our client space and communal team environments.

    Your naturally organised manner will be utilised in directing calls organising internal events and general office administration (word excel, PowerPoint).

    You will keep the office functioning smoothly and be the go to person’ to get things done.As our guest relations receptionist you can expect to be part of a busy and social team that work together collaboratively.

    What’s in it for you? People are the foundation upon which our success is built. Our company is diverse and so are the opportunities for professional and career development.

    As someone who is professionally presented with a warm communication manner, this is a great opportunity to take the next step from a pure receptionist role.

    Build on your existing skill set and develop a long-term career within a global company!Our people benefit from a range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships / discounts, and paid volunteer days.

    Can we inspire you to join us? At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard.

    Because when you belong, we all succeed.As part of the recruitment process, you may be asked to complete a short video.We look forward to hearing from you. QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and EXPERIENCE

    HS Diploma or GED Prior Customer Service experience required. Prior Front Desk, Concierge, customer service or other hospitality experience preferred.

    CERTIFICATES and / or LICENSES

    COMMUNICATION SKILLS

    Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

    Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and / or supervisor with a strong, professional customer service orientation.

    FINANCIAL KNOWLEDGE

    Ability to calculate simple figures such as percentages.

    REASONING ABILITY

    Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations.

    Requires basic analytical skills. Ability to organize and prioritize own work.

    OTHER SKILLS and ABILITIES

    Basic skills with Microsoft Office Suite

    Strong knowledge of the surrounding area and all recreational, hospitality and business related information.

    SCOPE OF RESPONSIBILITY

    Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

    SAFETY

    Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to :

    1. Complete all required and assigned HSE training at a satisfactory level,

    2. Follow all activity policies and procedures, including all HSE-related requirements at all times,

    3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

    4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.

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