Auckland City, AucklandA position has just opened up inside the New Zealand team of First Focus for another outstanding Service Desk operative.
We are looking for a warm and motivated person to work within our service desk, supporting a range of our customer's technical environments.
This is a highly varied role, working across multiple technologies, with new challenges and opportunities every day. In this role, you will be working in the middle of a team of highly motivated IT professionals, providing unlimited scope to advance your technical knowledge and your career.
Life at First Focus is all about helping our customers use technology. We simplify, we succeed as a team, and when something isn't right, we call it out.
We listen to each other, and to our customers. We make changes (often very quickly) and we don't tolerate office politics.
First Focus is one of Australia's leading Managed Service Providers, with over 140 staff across offices in QLD, NSW, WA, VIC, NZ and further afield.
We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and evolve our solutions.
The sorts of things our Service Desk professional will do includes : Providing remote service desk and onsite support to a variety of environments from 10 -
500 usersSupporting a combination of servers, desktops and applications within Microsoft AD and Exchange environmentsDelivering the support of Terminal Services, VMware and Citrix-
based cloud infrastructurePerforming a wide variety of Level 1-2 support across many technologiesOccasional project team work to deploy solutions for customersWorking with highly experienced solutions experts to maintain best practice environmentsRequirementsExperience working with an IT outsourcer or managed service provider (MSP)Expert desktop support knowledge.
You must be familiar with end user support and Active Directory to be considered for this roleAdvanced knowledge of Windows Server and ExchangeGeneral understanding of LAN & WAN networking principlesA general knowledge of technical infrastructure from desktop to firewallAn understanding of backup systems and softwareAn understanding of ITIL and customer service principles would be highly regardedExcellent written and spoken English, with a warm and professional phone mannerGreat attention to detail and time management skillsOffice 365 experienceKnowledge of Apple Mac environments (Desired)Experience with Connectwise, Labtech, and / or Solarwinds Orion (Desired)BenefitsCompetitive salary with real opportunities for upward progressionJoin an awesome team of talented, dedicated professionalsAward winning company with a genuinely great cultureBe involved in providing leading technical solutionsHuge opportunities for career advancement and development