Auckland City, AucklandFull-time, PermanentGround Operations Supervisor (South Island)YOU WON’T JUST IMPROVE OUR SERVICE QUALITY.
AS A CERTIFIED INTERNATIONAL SPECIALIST, YOU’LL MAKE THE CUSTOMER’S LIFE BETTER.Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come and join our Insanely Customer Centric Team and become a Certified International Specialist!YOUR TASKSProvide high quality services and maintain performance on all level of operation activities in order to meet customers’ needs.
Support and assist the Service Centre Manager / Gateway Operations Manager to look for improvement and enhancement of the process flow, facilities and equipment in order to cope for continuous business growth and endless customers’ needsCoordinate shift operations to meet operational demands at a high service qualityRespond accurately and make prompt and effective decisions to address any issues encountered during the shift operationMeet with duty supervisors / team leaders to discuss and determine route requirements and resource allocationsMonitor E-mail messages, initiates follow-up action or ensures the Duty Manager / Duty Supervisor on the next shift is informedMonitor operations to ensure service procedures and performance standards are met and have been implementedEnsure close communication and co-ordination between different functions as a result to maintain the operation efficiencyResponsible for maintaining the FTE expenses as a result to optimum the usage of manpowerMonitor cash collections for outbound and inbound consignmentsRegularly coordinate equipment checks to initiate proactive maintenance in cases of potential failureEnforce the shipment security measures and controlsManagers and supervisors who supervise staff are responsible for their health and safety.
Managers and Supervisors are responsible for ensuring : Prompt react to any customer inquires and ensuring all issues and problems are well addressed and solvedSupport business acquisition process and provide operational support in order to achieve revenue and profitability targetsPLEASE NOTE THAT THE JOB IS BASED IN CHRISTCHURCHYOUR PROFILECommunication skills (English), spoken and writtenDriving License Current and ValidMust be available to work Monday to Friday and some weekends, hours of work would be conducted between the hours of 6am 6pm3 years industry knowledgeExperience in a supervisor role preferredA relevant / valid working visa is required for applicants from countries other than New ZealandOUR OFFERStrong career support & development in an international environment.
Great team culture and amazing colleagues.Multifarious benefit program.If you see a personal challenge in these versatile and responsible tasks?
Then apply now!We look forward to receiving your application!