Amplifon Contact Centre Representative - Takapuna
18h ago

Amplifon is the global leader in hearing health care. We operate in 28 countries and together we #makemorepossible every day.

In New Zealand, we trade under two well-known brands; Bay Audiology and Dilworth Hearing, working together to help our customers rediscover all the emotions of sound.

What we are looking for :

  • Great customer service
  • Strong communication skills and professional phone manner
  • Confident using basic computer systems and technology
  • Self-motivated
  • Good attention to Detail
  • No previous contact centre experience required!
  • The Role :

  • Inbound and Outbound calling
  • Answering and assisting all client enquiries by phone and email
  • Accurately recording / updating client information
  • Successfully booking both new and existing clients into our clinic diaries nationwide
  • Comprehensive training provided and ongoing support
  • Monday to Thursday 10.30am to 7pm and Fridays 8.30am to 5 pm Shift NO WEEKENDS
  • Benefits :

  • Competitive Salary, $500 pay increases every 6 months for your first 18 months in the role subject to meeting your targets / KPIs.
  • Quarterly bonus scheme, ability to earn up to $2000 additional annual income
  • Family discounts on Hearing Aids and discounted Southern Cross Health Insurance
  • Career development pathways available both locally and globally including training support
  • A great working environment, which includes rewards and recognition programs, annual conferences and company drinks on special occasions.
  • Do you feel you would be a great fit to our team? We would love to hear from you.

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