Team Manager - Late Stage Secured
Wellington, Wellington, NZ
23h ago
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He Waka Eke Noa Creating Great Together

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions that won't just help our customers be good with money, but also do great things with it.

Te Kaiurungi About the Role

As Team Manager - Late Stage Secured (LSS) you will lead a high performing team of specialist Loan Account Managers. This team provides sole management of a portfolio of customers with adverse secured assets, providing solutions and supporting customers to improve their financial position.

Key Responsibilities :

Support customers with complex needs and work with customers to resolve any escalated complaints

Implement and embed change including compliance to any new or amended legislative and regulatory requirements

Manage team workflows to deliver a customer contact strategy that is aligned to improving their financial position

Work with the wider Customer Assist People Leaders to identify strategic initiatives and implement process improvement

Takes appropriate action to minimise day to day risk to business

The ideal candidate will have 5+ years experience in Banking / Financial Services within the Collections for consumer and micro-business customers.

You will bring with you strong People Leader experience with knowledge of leadership and coaching.

Along with this, we are looking for :

Strong understanding of customers experiencing financial difficulty and hardship

Strong problem-solving and time management skills

Excellent knowledge of the regulatory requirements of the CCFA, the Property Law Act, and the Financial Markets Conduct Act

At BNZ, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results.

We know that every BNZer is unique, with a wide range of goals, ambitions, and lifestyles, so we offer a wide range of benefits and working styles to suit you.

Wellbeing : Your wellbeing is important to us. When we're at our best, physically and mentally, in and out of work, we can truly create great things together.

We're here to support you to be your best with a number of wellbeing initiatives.

Leave : We all need a bit of time off every now and then. At BNZ we're proud to offer the generous leave options you need and deserve - whether it's for a special occasion, an unexpected event, or an extended vacation.

Flexibility : We're big on helping you balance life and work. We offer a range of flexible working options that help you be your best, wherever you're based.

Talk to us about how we can make this work for you.

Haere mai ki Te Pēke o Aotearoa Come to the Bank of New Zealand

If you're ready to join a supportive team of BNZers who are passionate about the work they do and the results they achieve, then apply now and let's create great together.

If you would like to know more about Life at BNZ and how you can help re imagine banking for our customers, please visit www. or click the 'apply now' button to submit your confidential application.

Applications close at 12am on Wednesday, 25 May 2022.

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