Customer Services Representative
Smith&Smith
Auckland City, NZ
3d ago
source : Jobnos

Seeking a clear, enthusiastic communicator to help us deliver the exceptional customer service we are known for!

Our Customer Service Representatives provide a balance between administration and customer service, while also being centralised to provide support to a large group of Auckland & Whangarei locations.

These team members are a vital part of our customer journey, so delivering an exceptional customer experience is a must! If you share our enthusiasm for exceeding customer expectations, we want to hear from you!

The basics :

  • Permanent role, based on 30 hours per week but hours can increase over the summer months
  • Based in Wairau Valley, North Shore
  • Rotating roster with occasional weekend shifts
  • No unsociable hours, cold calling or selling!
  • What we can offer you :

  • Plenty of opportunities to work additional hours and earn extra cash over our busy summer period!
  • Inspiring leaders and development opportunities
  • A friendly, fun and lively open plan work environment with a family-like culture
  • A yearly Health & Wellbeing Fund, plus an active reward and recognition scheme
  • What you would do as our CSR :

  • Delight our customers and ensure their problems are solved with real care
  • Be the go-to person for our teams of technicians
  • Accurately complete administrative duties such as invoicing and procurement requests
  • Be a bubbly and professional team player!
  • You'll need to :

  • Have proven customer service experience
  • Be an excellent spoken and written communicator, who can think on your feet and provide out of the box solutions
  • Be technically apt, and able to pick up new technology and systems quickly and accurately
  • Have a strong work ethic, enjoy helping people, and be a committed team player
  • Applicants must have a minimum of a current NZ restricted drivers licence or overseas equivalent.

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