Contact Centre Representative
Turners
Ellerslie, NZ
6d ago

Due to an internal promotion we are currently seeking a Contact Centre Representative to join our great team based at our support office in Ellerslie.

In this role you will be attending to both Inbound and Outbound calls, ensuring a high level of customer service is delivered on every call and that all queries are dealt with in a timely and knowledgeable manner.

As well as offering excellent customer service, this role will also involve recognising and acting upon sales leads from Cash Now, Web, Email and Finance & Insurance enquiries.

It goes without saying that you have fantastic communication skills; both verbal and written and your ability to relate to customers of various backgrounds will be most welcomed here.

As the successful candidate you will be able to demonstrate the following attributes :

  • Previous experience in a customer services role;
  • Time management skills and ability to follow process;
  • A willingness to learn and be innovative;
  • Excellent attention to detail;
  • A real team player as well as being able to work autonomously;
  • Computer literacy, intermediate Word / Excel.
  • Experience in the Finance and / or Insurance industry will be an advantage however extensive training on our systems, products and services will be provided to the successful candidate.

    Genuine opportunities for career development are on offer for the successful candidate along with excellent company benefits and of course the opportunity to work with a great bunch of people!

    This is a full time role and as we operate over 7 days a week, you may be required to work one day in the weekend. During the 4-6 week training period however, the days of work will be Monday to Friday.

    Check out what Rita has to say about her fantastic journey with Turners!

    Here at Turners we pride ourselves on being a true kiwi success story. We value our people and believe that they are key to our success.

    We look for candidates who are aligned to our Company Values; People who demonstrate integrity in all of their dealings, who work together as part of a team and are customer driven, people that have a passion for what they do and believe that anything is possible.

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