Our client has strong brand presence in the FMCG market where delivering quality customer service is an integral part of who they are.
They have a strong pioneering history in their industry and are passionate about creating innovative and sustainable products for their consumers.
The primary purpose of your role is to ensure debt collection is handled in a professional manner. You will be required to achieve this through making outbound calls and handle inbound calls and emails.
This involves delivering a high level of customer service while being patient and empathetic. Responsibilities include dealing with account queries, payment arrangements, and dealing with overdue accounts.
Agility is essential as no two calls will be the same. You must be able to identify fraudulent clients by reading between the lines and making informed decisions on the procedure.
Ideally, you would have experience in a collections or credit control role where you have been responsible for handling a high volume of calls.
You must have excellent communication skills where you can listen and understand each customer’s case.
Agility, empathy, patience and clear communication are essential qualities our client is looking for.
If this role sounds like you, APPLY NOW or contact Micha on 0276163108 for more information.