Contact Centre Manager
Millennium Hotels and Resorts
Auckland City, AUK
6d ago
source : ExploreJobs

Auckland City, AucklandFull-time, PermanentBanking & Finance Other Auckland Permanent / Full Time14 November 2019225354Influence and drive resultsSenior position - exposure to senior leaders & executivesCareer step for an established team leaderIs this your next role?

Not only will you lead and inspire your team of Retail Contact Centre consultants to achieve new heights, you’ll coach and develop the team to deliver beyond expectation.

You’ll ensure productivity through effective workflow management, act as an escalation point for your team and guide them through any potential issues or roadblocks.

You’ll deliver contact centre best practice and be customer focused in everything you do.Does this sound like you?You've got 5 or more years experience as a people leader in a buzzing environment responsible for leading a team that produces high volumes.

You’ve got an in depth understanding of banking or financial services and experience with contact centre best practice. You’ve got a proven track record leading a diverse range of people.

You’re a strong communicator with the ability to influence and drive result. Agile and approachable, you’re known for making things happen.

You love bringing out the best in your people and are always looking for ways to do things better, smarter and faster.You’re a pro : With strong leadership abilityAt delivering exceptional customer outcomesCommunicator, written & verbalCan you see yourself here?

Heartland is about the things that matter most to our people, our customers, our communities and our shareholders.For our people, our Heartland means respecting and valuing the diverse backgrounds we all bring.

We encourage and support each other, working together to tackle challenges and to reach our goals. We’re determined to go above and beyond.

We may be small but our ambitions, like our hearts, are big. We embrace the new, we’re nimble and flexible allowing us to adapt in a heartbeat.

While others are still pondering, we’re already hard at work. We innovate, and execute at speed, providing our customers with access to opportunities that make a real difference to them.

Heartland offers unbeatable employee Insurance Benefits as well as loads of work perks for your enjoyment.Ready to get stuck in and make that difference? Get in touch!

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