Our client is a well established New Zealand bank with very successful business model and culture. Well-known for their innovation and growth, they provide best or only’ banking products in niche markets under-
As a Credit Consultant Collections you will be responsible for the following :
Contacting customers with overdue accounts to make arrangements to repay arrears.
Loading and monitoring arrangements within the Heartland Bank’s Collections systems.
Liaising with internal customers and external introducers to solve customer needs.
Answering incoming calls from the Collections queue.
You will also need to be able to build strong relationships with multiple stakeholders both internal and external.
Some New Zealand based customer service or credit control experience (preferably >
Bachelor’s degree in Accounting or Finance preferred
Preferably New Zealand based financial institution experience
Excellent negotiation and relationship building skills
A recent working knowledge of Credit, Privacy and Repossession beneficial
First-rate professional verbal and written communication skills
This is a great opportunity to join a dynamic, fast paced and challenging environment with a team culture that is one of a kind!