Credit Consultant – Collections
Alexander James
Auckland, NZ
23d ago

The Company

Our client is a well established New Zealand bank with very successful business model and culture. Well-known for their innovation and growth, they provide best or only’ banking products in niche markets under-

The Role

As a Credit Consultant Collections you will be responsible for the following :

  • Contacting customers with overdue accounts to make arrangements to repay arrears.
  • Loading and monitoring arrangements within the Heartland Bank’s Collections systems.
  • Liaising with internal customers and external introducers to solve customer needs.
  • Answering incoming calls from the Collections queue.
  • You will also need to be able to build strong relationships with multiple stakeholders both internal and external.


  • Some New Zealand based customer service or credit control experience (preferably >
  • 1 year)

  • Bachelor’s degree in Accounting or Finance preferred
  • Preferably New Zealand based financial institution experience
  • Excellent negotiation and relationship building skills
  • A recent working knowledge of Credit, Privacy and Repossession beneficial
  • First-rate professional verbal and written communication skills
  • This is a great opportunity to join a dynamic, fast paced and challenging environment with a team culture that is one of a kind!

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