Life at First Focus is all about helping our customers use technology. We simplify, we succeed as a team, and when something isn't right, we call it out.
We listen to each other, and to our customers. We make changes (often very quickly) and we don't tolerate office politics.
First Focus is one of Australia's leading Managed Service Providers, with over 120 staff across our Australian and Auckland offices.
We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and evolve our solutions.
We are expanding our support team in Auckland and are looking for the best people to join our team. We are currently looking for responsible and capable individuals to work within our service desk to support a range of customer technical environments.
This is a highly varied role, across multiple technologies, with unlimited scope to advance your technical knowledge and your career.
The Role :
Provide remote service desk and onsite support to a variety of environments from 10 - 1000 users.
Mostly desktop and application support within Microsoft AD and Exchange environments.
Learn to support Terminal Services and Citrix VDI environments hosted in the cloud.
Perform a wide variety of Level 1-2 support across many technologies.
Occasional project team work to deploy solutions for customers.
Work with highly experienced Solutions Architects to maintain best practice environments.
Opportunities to install and configure Servers, Networking and other IT equipment.
Opportunities to be involved with account management, VOIP, technical presales, and other areas.
Desktop support knowledge. You must be familiar with end user support and Active Directory to be considered for this role.
Some knowledge of Windows Server and Exchange.
A general knowledge of technical infrastructure from desktop to firewall.
An understanding of backup systems and software.
An understanding of ITIL and customer service principles would be highly regarded.
Excellent written and spoken English, with a great phone manner.
Great attention to detail and time management skills.
Fast and accurate keyboard skills, with proper spelling and grammar.
Experience working with an IT outsourcer or service provider
Apple Mac support experience
Experience with ConnectWise, Labtech and / or Solarwinds Orion
First Focus is growing and we are offering a competitive salary and huge opportunities to develop your IT career and take on additional responsibilities.