Guest Services Reservations Agent
Our Guest Services team is often the first point of contact for guests visiting Queenstown, whether it's in-person or through a phone call or email.
Our aim is to make Guest Services the easiest part of their day and get them out on snow as soon as possible, after all, they're here to ski and ride.
You'll be able to share your passion for the mountains by finding the best products to suit the individual needs of guests, with your extensive knowledge of our products, packages, rentals, snowsports lessons, transport and all that happens on and off-mountain.
In order to succeed within Team GS you need to be fun-loving, enjoy helping out your teammates and love sharing your passion with our customers.
About the role
Responding to enquiries via phone and email regarding booking enquiries, general enquiries, transport bookings for all mountains
Supporting guests who have purchased online to ensure a seamless post-purchase experience
Providing technical support for guests who are having difficulty purchasing online or using their MyPass account
Providing helpful, friendly and efficient sales services to guests
Managing rescheduling requests for Snowsports and Transport bookings
Communicatie between mountains Guest Services and Admin such as advising GS teams of any changes in weather conditions and lift operations that may impact a guest experience.
At least 2 years front line customer service experience with a proven commitment to the guest service experience
Previous cash handling skills
Ability to follow procedures and absorb large quantities of information
An interest in learning about ski industry products and pricing (full training will be given)
Accuracy and attention to detail
Previous experience of using Point of Sale (POS) systems
Willingness and flexibility to assist other departments as and when required including Rentals, Food & Beverage and Lifts.
An understanding that employment is subject to the vagaries of the weather and the hours of work cannot be guaranteed