ICT Desktop Support New Zealand
Fisher amp Paykel Healthcare
New Zealand, New Zealand, nz
2d ago
source : Ecadoo

ICT Desktop Support An excellent opportunity to grow your Level 1 ICT remote support skills within an Enterprise environment Also get hands on with a range of software and hardware solutions Join a passionate supportive and creative team Our ICT Helpdesk team is a highly performing group of individuals who support an ICT infrastructure for the research and design of Healthcare products There is a lot to learn as you work to resolve our user issues across spectrum not only does this role challenge you it also develops you to excel towards your career goal While working within the ICT Desktop Support team it will be expected you provide an exceptional customer experience every time you get across the support of installation application and maintenance of our ICT systems Who you are You have a passion for helping people and feel a sense of achievement and pride when you have provided them with the service they deserve You have the willingness to help and set yourself a very high standard of customer service You do not compromise when it comes to customer service and always question what could be done better About the role As Desktop Support you get to be the face of ICT and as a result will be first in line to provide outstanding service to our customers This includes providing Tier 1 support for incidents and requests over the phone via emails or remotely on occasions get face time with the customer Your day to day challenges will include dealing with the volume of such requests knowing when to escalate issues and communicating progress to our customers This role will see you interacting with a range of people therefore utilising your proven customer service experience which will be integral to your success You will actively promote continuous improvement and drive customer satisfaction This drive will see you reap the benefits of in house career progression opportunities and a chance to learn from the best Skills and experience Excellent communication skills both written and verbal including a professional phone manner Background experience in providing ICT support to others A Certification or an Advanced user of IT systems and applications Excellent problem solving and critical thinking skills If you are passionate about taking ownership of technical issues and driven to support end users till resolve and you want to work in an environment where IT plays a critical role in the success of our fast growing successful organisation then we want to hear from you Applications close Tuesday 17 09 2019 Reasonable Accommodations As an Equal Opportunity Employer Fisher Paykel Healthcare is committed to providing reasonable accommodation to applicants with disabilities If you are interested in applying for employment with Fisher Paykel Healthcare and need special assistance or an accommodation to use our website please contact us at us jobs fphcare com When contacting us please provide your contact information and the nature of your accessibility issue We will only respond to requests for reasonable accommodations EEO is the Law EEO Supplement Pay Transparency

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