Ford New ZealandManager - Aftersales & Customer Service DivisionFord is a family company, built on the belief that freedom of movement drives progress.
Through our commitment to become the world's most trusted mobility company, we are constantly adapting and evolving to focus on services, experiences, software and vehicles.
The role Manager - Ford Customer Service Division (FCSD) is a vital position in New Zealand, overseeing customer relations, parts supply & logistics, technical competence & training, together with the implementation of strategies to grow aftersales and maximise the customer ownership experience through trust and transparency.
You will work closely with the vehicle marketing and sales teams as well as the Ford franchise network to maximise growth within dealer workshops, parts, satellite centres, new vehicle accessories, collision repair, and extended services.
Details of the positionMeasure and increase customer satisfaction, service retention, retail revenue and parts profitManage and control the (FCSD) business plan / budget and monthly forecasting modelsManage and mentor your immediate and wider team reportsSet objectives for dealer network parts, workshop, mechanical, collision, service contracts and new vehicle accessoriesCreate Parts and wholesale trade programs to drive (FCSD) loyalty and grow dealer parts sales and service businessDevelop robust marketing programs to deliver long term customer retention and dealer loyaltyImplement competitive vehicle accessory personalisation programsGrow revenue streams for parts and accessoriesDevelop both strategic and tactical dealer incentive packages to maximise sales and dealer loyaltyProduce an annual marketing and communication plan to strategically support the network and grow market shareDevelop and implement media communication campaigns that achieve (FCSD) objectivesManage and coordinate resolution of escalated customer concernsRequirements for the roleExcellent communication and presentation skillsCorporate Industry knowledgeStrong business acumen and interpersonal skillsPeople leadership skillsUnderstanding of business compliance and legalitiesAvailability for travel as neededStrategic problem-solving skillsUnderstanding of the bigger picture and aspiration for company successThis is a fantastic opportunity to work for an iconic global brand that is leading the industry for vehicle sales in New Zealand.
The company has a culture that cares for its employees and helps them build a career within the Ford network globally.If you feel you are interested in this role, please apply now including an up-to-date CV and relevant cover letter outlining why you are the ideal candidate.
For more information on the position, please contact Daryl Feast or Matt Twiselton at Musterrecruit on +64 9 394 7444