Duty Manager
Copthorne Hotel Oriental Bay
Wellington, NZ
10h ago
source : Millennium Hotels and Resorts

Overview

The Copthorne Hotel Wellington Oriental Bay is looking for an enthusiastic Duty Manager to join the Front Office Team. Reporting to the Front Office Manager, you will assume responsibility to ensure the effective operations of the Front Office department on a day to day basis.

This is a hands-on, part-time role working a minimum 30 hours per week. you will be covering all areas of Front Office Operations as well as overseeing the hotel in the absence of the Front Office Manager as well as other Department Managers.

Key Responsibilities

  • Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
  • Maintain effective communication, at all times, among the team
  • Assume overall responsibility for Hotel operations and ensure revenue opportunities are maximised and budgets maintained
  • Manage and develop staff by ensuring that both the Front Office and Food and beverage teams are managed in compliance with statutory and company requirements
  • Always adhere to all company policies and procedures
  • Deal with customer complaints in a professional manner
  • Take responsibility for extra management tasks, as required, in the absence of the hotel manager
  • Benefits

  • Career development nationally accredited training opportunities
  • Discounted Hotel rates nationally and internationally
  • Meals on duty
  • Discounted health insurance
  • Key Skills and Experience

  • Excellent interpersonal skills, with the ability to communicate at all levels
  • Problem solving skills
  • Minimum 2 years experience in a hotel front office role
  • Ability to manage and exceed customer service standards
  • Self motivation, initiative and enthusiasm
  • Flexibility to work all shifts including nights and weekends
  • A high level of personal presentation
  • Full Clean New Zealand Drivers Licence (required)
  • LCQ Certificate (required)
  • General Managers Certificate and First Aid Certificates (preferred)
  • A sound understanding of Opera PMS would be advantageous
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