Metaswitch Networks (a Microsoft company) is the world’s leading cloud native communications software company, constructively disrupting the way in which service providers innovate, build and scale their communication services.
Our award-winning solutions power the networks for over 1,000 service provider and mobile operators.
The Customer Support team is a vital part of the overall Metaswitch organization. One of Metaswitch’s core values is to provide exceptional customer service and support, and our customers have consistently reported the exceptional quality of Metaswitch’s customer support as one of our key differentiators.
Beyond the usual support options installation, commissioning, and migration services, 24 / 7 maintenance support, training, and custom professional services Metaswitch brings an attitude that says our company’s success depends on our customers’ success.
We have built an envied, world class support organization in support of that mantra.
Successful candidates must be willing to travel to customer sites within the APAC region (post COVID-19). Occasional travel will be required to other regions for major conferences and meetings.
The role may require candidates to work some weekend days on a rotating shift pattern.
After an initial training period, successful candidates will work with customers on a wide range of tasks, including :
We believe in hands-on training, so the successful candidate will very quickly find themselves working directly with our customers on large, complex projects that are vital to their business success.
Qualifications / experience
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings : Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.