Field Service Engineer
Thermo Fisher Scientific
Auckland, New Zealand
2h ago

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.

Your work will have real-world impact, and you’ll be supported in achieving your career goals.*Field Service Engineer Reporting to : Team Lead, Analytical Instruments Technical Services NZLocation : Auckland, New Zealand How will you make an impact?

  • You will join a dedicated Service Team that supports Customers that are using Thermo Fisher Scientific LC / HPLC / GC and other related Analytical instruments.
  • You will install, calibrate, maintain and repair instruments in a professional and reliable manner. Travel will be required across New Zealand and potential international travel as well.

  • What will you do? Carry out Installation, maintenance and support of Thermo Fisher Scientific’s range of LC / HPLC / GC instruments in professional, reliable and customer-orientated manner* Train customers in the operation and maintenance of Thermo Fisher Scientific’s range of LC / HPLC / GC instruments* Responsibility for meeting customer SLA and internal KPI objectives for all service episodes* To achieve service revenue budget by championing company products, developing strong customer relationships and working closely with commercial and operations teams* To be highly responsive and proactive in dealing with customer’s needs and maintain close and effective relationships with Company Sales, Marketing and Service teams to assure quality outcomes for all service & product issues raised* Assist the Sales Team with technical information, training and demonstrations
  • Actively seek out new opportunities to grow our customers’ service and sales*How will you get here? Tertiary qualification in a Scientific (chemistry / physics) / Electronic / Electrical Engineering, Chemistry or a science related field required.
  • Minimum 3 years of relevant experience in a similar position* Experience in the routine operations of LC / HPLC / GC systems required* Experience within the scientific market and / or familiarity with scientific products required.
  • Experience in a technical support / service support role preferred.* Favorable experience with Thermo Fisher LC / HPLC / GC software and hardware* Valid Driver's License in good standing is mandatory*The successful candidate will have : Proficient in Microsoft applications including Microsoft office.
  • Excellent communication & interpersonal skills* Drive for Results, able to work independently, multi-task and prioritize based on business targets* Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines.
  • Effective interpersonal, communication and listening skills.* A dedication and commitment towards displaying a professional and positive attitude to work.
  • An ability to think strategically and laterally in order to maximize business opportunities.
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