ITSM & M365 Platforms Manager
Wellington, NZ
1d ago
  • Lead a team of five specialists who work together seamlessly
  • Continuous improvement focused technical management role
  • Be Service Owner of company-wide platform & chair the related governance body
  • Enjoy a varied role in a critical lifeline utility and fully utilise your experience to plan, manage, and operate infrastructure platforms

    Transpower has a dual role as New Zealand's owner and system operator of the National Grid. As the sole transmission network asset owner, we keep the energy flowing - transporting high voltage electricity from where it is generated to cities, towns, and some major industrial users.

    As System Operator, Transpower operates the electricity market and power system 24 hours a day, 365 days a year.

    Our large Information Services and Technology (IST) division enables the business by delivering and supporting the infrastructure and applications that work with the grid, facilitate system and grid operations, and support our corporate processes and systems.

    About the team

    Our IT Infrastructure and End-User Services (IEUS) team deliver network, core infrastructure (including datacentres, compute, storage, etc.

    and end-user services and are accountable for IT service management functions and practice.

    The IT Service Management & M365 Platforms Team within IEUS have a wide scope of work, including operation of service management toolsets and platforms used by our geographically dispersed staff and service providers wide.

    The Opportunity

    Due to internal promotion, we're looking for the new leader of a well performing small team including a tooling specialist, platform specialists, a system analyst, and adoption specialist to plan, manage, and operate infrastructure application platforms, including the evergreen Microsoft365 Platform.

    You'll provide service ownership of the suite of support and monitoring tools, and will have oversight of lifecycle management end to end - from roadmaps and project delivery, through to improvement initiatives, and support and maintenance.

    You'll also chair M365 Governance in our collaborative model with Enterprise Information Management, Security, and Design.

    We'll support you to optimise the delivery of infrastructure end user services and increase the adoption of the toolsets, guide, and advise the wider IT leadership teams in relation to environmental and service management support.

    This engagement will provide great exposure to where you could take your career with us over time.

    With a service portfolio including the Microsoft 365 suite (with growing uptake of Power Automate, Power Apps and Power BI), Transpower's IT Service Management (ITSM) Tool and the Asset Discovery toolset (BMC Dicsovery), your work will touch all areas of our business and enable you to learn how we impact the lives of New Zealanders every day.

    What will you bring?

    Your CV and cover letter will show essential exposure to SaaS Platform management - Office / Microsoft365, Cherwell, BMC, or similar services underpinned by a relevant tertiary qualification or equivalent extensive experience in service design.

    You'll have good financial acumen to manage a cost centre and budget allocations and planning and be :

  • Experienced in M365 platform and service management, sufficiently tech-savvy, and comfortable to work with technical people (low-code developers), and other technical leaders to fully understand and articulate the expected outcomes, risks, and constraints
  • Passionate about continuous improvement and able to support our roadmap. While this is an operational management role, it is important that you understand the big picture, strategy, and stakeholder management so that you can be successful in a project centric environment.
  • Build relationships easily and have previously been able to adapt your management style to support quite different team members (that's what makes them great!) and equally, have confidence presenting to technically savvy leaders and internal customers
  • Why join Transpower?

    The national scale, criticality and complexity of our IT environment is exciting and intellectually stimulating!

    An opportunity employer, we value the diversity of thought that comes from our people of over 28 nationalities. Our environment and sector are changing to support a net carbon zero future.

    It's an outstanding time of opportunity to accelerate electrification and positively impact New Zealand for generations to come.

    To enjoy our encouraging, family friendly environment and receive a great range of employee health and wellness benefits www. / about-us / careers / benefits, please review the position description available via our careers site https : / / careers. / search and apply without delay.

    Applications close Monday 8th August, however applications will be reviewed as they are received, and initial conversations / interviews will be scheduled accordingly.

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