Cloudbeds is a travel industry startup that works to make the world a more welcome place. We make advanced cloud-based hospitality software for hotels, hostels, vacation rentals and groups that manages reservations and guests, distributes room availability, sells inventory, and collects payments.
Our hundreds of team members are distributed across over 30 countries and, altogether, we speak 20+ languages. How do we do it?
On a #remotefirst platform that allows every member of our team to work from wherever they are around the globe. We're looking for people who want to disrupt the travel industry and love to travel as much as we do.
As a Sales Tech Administrator, you will support the execution of Cloudbeds Tech-driven Sales Operations.
A Sales Tech Admin works with the Sales Ops Team and has duties related to administering the Sales Technology Stack. This role will play a key role in daily maintenance and improvement of these systems which are critical to the growth and success of the sales team.
This role will also serve as the main point of contact for users who require support, and will be able to maintain and prioritize the established case management system.
Location : New Zealand (Remote)
What You Will Do :
Creation and maintenance of reports, dashboards, workflow rules and sharing rules
Deliver data for the Cloudbeds â€œMeasure what mattersâ€ program.
Perform all tasks related to the day-to-day operations of Salesforce, Groove, Chilipiper, etc. including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and support of app exchange applications
Help identify and implement new Salesforce features and functions in response to business needs
Respond to issues or questions from users throughout the organization, resolve technical and functional support issues, manage data loads, review data quality and provide training on new features and functionality
Create feedback loops to Sales Leadership on friction points so that they may be alleviated and help desk case load consistently reduced
Perform daily reviews of user and system errors, correcting or escalating as appropriate.
You'll Succeed With :
Minimum of 1 year of Salesforce experience with Enterprise or Unlimited Edition including customizing objects, workflow automation and validation rules.
Must have knowledge of Salesforce.com security (roles, profiles, role hierarchy and sharing rules) and a strong understanding of relational data.
Develop and create customized reports and dashboards based upon client needs
Experience gathering business requirements, defining an implementation plan and orchestrating an update to Salesforce.com is required.
Position requires exceptional people skills with the ability to effectively interact and work with diverse personalities.
Prefer experience with databases, SQL
Salesforce Administrator Certification 201 and / or Salesforce Sales Cloud Consultant Certification is essential
Our company culture supports flexible working schedules with an unlimited PTO policy and the opportunity to travel and work remotely with great people.
We are also dedicated to your personal and professional development at Cloudbeds. You will have access to over 10,000 courses within LinkedIn Learning when you join our team for your individual growth! If you think you have the skills and passion, we'll give you the support and opportunity to thrive in your career.
If you would like to be considered for the role, we would love to hear from you!
Company Awards to Check Out!
Inc. Best Places to Work (2017 & 2018)
Inc. 500 Fastest Growing Companies (2018)
Connect MIP Award (Technology)
Best Places to Work Inc Magazine (2017 & 2018)
Best Places to Work HotelTechReport (2018 & 2019)
Start-Ups to Watch in 2018 Forbes