Neat and Tidy Supervisor (Housekeeping Supervisor)
Accor
Auckland, NEW ZEALAND
3h ago
source : Wizbii

Personality & Skills :

Our Neat & Tidy Supervisors will be required to assist in the management of the day-to-day housekeeping operation, including room inspections, turndown service, room allocations and public area’s functions.

Ensuring that service standards are maintained in these areas, profitability maximised and customer’s needs are met.

You will need to :

Daily room allocation, assigning the Room Attendant team the rooms and tasks in conformance with business demand and hotel standards and ensuring the best use of resources and efficiency

Conducting daily team briefings, including hotel movement and guest feedback, ensuring all relevant information passed onto staff.

Clean all back of house areas with the exception of the kitchen and stores.

Ensure Ambassadors attend training programmes and meetings to constantly improve skills and knowledge.

Perform daily checking of bedrooms and designed public and staff areas to maintain standards.

Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.

Ordering of linen as per business needs and budget, ensuring cost effective use in operations.

Daily linen and uniform reconciliation and preparation month reports

Assist with regular equipment, amenities and linen stock taking.

Ensure the security of keys and public / back of house areas at all times by adherence to security procedures. Report any suspicious persons or items to management.

Recording maintenance issues reported by guests and Ambassadors in hotel PMS system, inspecting rooms to ensure standards are met prior to returning to hotel inventory.

Ensure the correct handling of guest laundry and lost property.

Liaise with Front Office and Maintenance regarding ready rooms ensuring guest requirements are met.

Ensure VIP rooms have correct amenities as requested by Front Office and / or Hotel management team.

Sign off employee timesheets at the end of each shift, ensuring accuracy and monitoring productivity

Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.

Keep confidentiality of any Hotel or guest information either during or after employment with the company.

Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift.

Promptly and accurately respond to special requests. Assist guests with any requests for information or service they require.

Refer any requests out of your authority to your Manager.

Prepare weekly rosters according to business demand and hotel manning levels

Company Culture :

Being apart of the AccorHotels family we are a large, diverse and dynamic company. We are guest obsessed and passionate about our people!

AccorHotels is a world-leading travel and lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences, as well as in over 2,500 of the finest private homes around the globe.

This high performing company offers a positive and fun working environment for all.

Benefits :

Staff meal provided per shift

Uniform and dry-cleaning of uniform

International accommodation and retail discounts across varying AccorHotels properties

Family & Friends Hotel Discounts

International Career Mobility

Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)

Employee Awards (Month / Year)

Employee Assistance Programme

Corporate Discounts : Eye Care, Gym, Dentist

Referral Programme

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