A generous package, fantastic benefits and hundreds of discounts from high street shops and supermarkets to holidays and home insurance!
Start : Immediate start
Location : South Kensington
Rate of pay : £38,000 per annum
Working pattern : 40 hours over 5 days per week
Key responsibilities and accountabilities
Food and Service Management
Ensure that the CH&Co contractual obligations as well as client expectations of food, drink and service
are delivered on.
Set clear expectations to all staff regarding food, drink, and service standards to ensure that all
services provided are of the highest standards.
Conduct a continual review of the service and food provided in the site, providing feedback to the
team, and ensuring any necessary changes are incorporated into the service provision.
To proactively make suggestions to clients regarding service innovation to ensure the members
expectations are consistently met.
Working with Development Chefs and Bar Manager to introduce seasonal and reactive change of the
menus as appropriate.
Liaise with the marketing team to design menus & communication templates in line with the Cromwell
Place branding guidelines.
Ensure the branding guidelines are always adhered to.
Ensure all catering areas of Cromwell place are kept in impeccable and presentable order.
Manage customers’ expectations with regards to speed of service, quality and availability of product.
Deal with customers’ feedback and complaints in timely and professional manner in line with CH&Co
and Cromwell Place standards.
To ensure daily briefing in regard to events, footfall, daily targets, customer feedback etc. is delivered
to the team.
To assist the Event Manager with event enquiries, proposals, function sheets and potential clients’ site
Work with suppliers to arrange for food, beverage, catering equipment and staffing.
Assist Event Manager with floristry, furniture, AV, event production and management as appropriate.
Develop and sustain strong working relationships with the Cromwell Place clients in view to collectively
deliver the highest standard of service to the members.
Be the first point of reference for all members comments and concerns and take any necessary action.
Conduct appropriate business review meetings with the clients to understand and report back on
targets, objectives and service level agreements.
Actively seek customers’ feedback and to use the information to improve the offering and service.
Ensure the site achieves the financial targets agreed with the client in line with the budget.
To analyse the cost and sales mix to deliver profitability on all lines and to make recommendations on
pricing strategy to the Head of Operations and the client.
Make sure income is maximised through revenue growth as well as effective purchasing, marketing,
staff rostering and waste control.
To forecast revenue appropriately and react to levels of business by adjust food orders, production
and staffing levels accordingly.
Ensure all sales revenue & purchases are accounted for daily, stock is counted weekly (unless otherwise
agreed with the Head of Operation) and all books closed in the timely manner as outlined in the
company cash procedures.
To provide Head of Operations and Cromwell Pace management with weekly sales and cost report.
Ensure all backup information (hospitality bookings, record of free issues, petty cash, till z-reads etc)
are accurate, orderly, and available on demand.