Food and Beverage Manager
GATHER & GATHER
Cromwell Place
1d ago

Benefits :

A generous package, fantastic benefits and hundreds of discounts from high street shops and supermarkets to holidays and home insurance!

Start : Immediate start

Duration :

Location : South Kensington

Rate of pay : £38,000 per annum

Working pattern : 40 hours over 5 days per week

Key responsibilities and accountabilities

Food and Service Management

  • Ensure that the CH&Co contractual obligations as well as client expectations of food, drink and service
  • are delivered on.

  • Set clear expectations to all staff regarding food, drink, and service standards to ensure that all
  • services provided are of the highest standards.

  • Conduct a continual review of the service and food provided in the site, providing feedback to the
  • team, and ensuring any necessary changes are incorporated into the service provision.

  • To proactively make suggestions to clients regarding service innovation to ensure the members
  • expectations are consistently met.

  • Working with Development Chefs and Bar Manager to introduce seasonal and reactive change of the
  • menus as appropriate.

  • Liaise with the marketing team to design menus & communication templates in line with the Cromwell
  • Place branding guidelines.

  • Ensure the branding guidelines are always adhered to.
  • Ensure all catering areas of Cromwell place are kept in impeccable and presentable order.
  • Manage customers’ expectations with regards to speed of service, quality and availability of product.
  • Deal with customers’ feedback and complaints in timely and professional manner in line with CH&Co
  • and Cromwell Place standards.

  • To ensure daily briefing in regard to events, footfall, daily targets, customer feedback etc. is delivered
  • to the team.

  • To assist the Event Manager with event enquiries, proposals, function sheets and potential clients’ site
  • visits

  • Work with suppliers to arrange for food, beverage, catering equipment and staffing.
  • Assist Event Manager with floristry, furniture, AV, event production and management as appropriate.
  • Relationship Management

  • Develop and sustain strong working relationships with the Cromwell Place clients in view to collectively
  • deliver the highest standard of service to the members.

  • Be the first point of reference for all members comments and concerns and take any necessary action.
  • Conduct appropriate business review meetings with the clients to understand and report back on
  • targets, objectives and service level agreements.

  • Actively seek customers’ feedback and to use the information to improve the offering and service.
  • Finance

  • Ensure the site achieves the financial targets agreed with the client in line with the budget.
  • To analyse the cost and sales mix to deliver profitability on all lines and to make recommendations on
  • pricing strategy to the Head of Operations and the client.

  • Make sure income is maximised through revenue growth as well as effective purchasing, marketing,
  • staff rostering and waste control.

  • To forecast revenue appropriately and react to levels of business by adjust food orders, production
  • and staffing levels accordingly.

  • Ensure all sales revenue & purchases are accounted for daily, stock is counted weekly (unless otherwise
  • agreed with the Head of Operation) and all books closed in the timely manner as outlined in the

    company cash procedures.

  • To provide Head of Operations and Cromwell Pace management with weekly sales and cost report.
  • Ensure all backup information (hospitality bookings, record of free issues, petty cash, till z-reads etc)
  • are accurate, orderly, and available on demand.

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