Integration Support Analyst
New Zealand, Auckland
2d ago

Job Description

Join our team and experience Workday!

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications.

We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day : One of our core values is fun.

Do you have what it takes to continuously provide outstanding Customer Support? Are you ready to take your knowledge of Application Integration, collaborating and problem solving to resolve Customer issues?

We have a unique opportunity within the Workday Support team for a person with vision, a passion for excellence and a track record of success.

This is not a role answering questions - it's about digging in and coming up with solutions to a variety of time sensitive, operational critical issues - it's about passion, innovation and excellence in a fast-paced and dynamic organization.

What would you do all day?

  • Work directly with customers to research, troubleshoot, and lead resolution for integration issues in a timely manner
  • Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with our service level agreements
  • Clearly and succinctly document communications to customers using our issue management system
  • Test customer problems and log issues to development, working with developers to determine a solution
  • Replicate and verify customer problems and log issues to development
  • Collaborate with development, QA and other technical analysts to research, identify and validate issue resolutions
  • Effectively prioritize and escalate customer issues as required
  • Participate in our 24X7 global coverage plan
  • A bit about you :

  • 2+ years’ experience with ERP web service integrations (SOAP, WSDL, XML) is essential
  • Understanding of object-oriented and relational model concepts
  • Possess excellent verbal and written communication skills
  • Able to absorb new technologies and features quickly
  • Excellent analytical, problem solving and multitasking skills
  • Can work in a fast paced and fun team environment
  • Team player who will work across the organization and company to continue improving the way we serve our customers
  • It would be really nice if you had :

  • College degree in computer science or business systems
  • 2+ years’ experience with HCM, Payroll, or Financials ERP applications, PeopleSoft, SAP, Oracle, Salesforce, Tibco, Kronos, Cornerstone, Taleo, or other SaaS and On-Premise ERP systems
  • 4+ years’ experience as a customer support specialist for enterprise software applications, SaaS companies
  • LI-CD
  • As a part of the Workday application process, candidates applying to some roles may be asked to complete an assessment by pymetrics.

    If the pymetrics assessment applies to the role you will be asked to do the assessment after submitting your application.

    Workday reviews the pymetrics results as one factor alongside other candidate qualifications to help identify the best fit for Workday.

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