Recovery Assistants - Wellingtonat Accident Compensation Corporation
Accident Compensation Corporation
Wellington - Wairarapa, NZ
2d ago
source : New Zealand Government Jobs

About this role

  • Make a difference to our clients' lives as they work towards their recovery
  • Join an environment where no two days are the same!
  • Multiple permanent opportunities, starting salary $57,938 + 9% superannuation contribution
  • What can I expect?

    As a Recovery Assistant, you will proactively engage with our clients and support them through their recovery, using your excellent customer service skills.

    You will have no problem engaging with clients regularly via phone and email and be confident delivering exceptional service with every conversation.

    You will guide them to plan their rehabilitation, including any treatment and supports, and ensure they understand how we can help.

    You will be part of a team with shared responsibility for case management of a pool of customers. You will answer client queries and be allocated tasks to deliver the best next action for our clients.

    What would I need to be successful?

  • Experience in managing client emails and phone queries - you will be someone who enjoys being on the phone and have an excellent phone manner
  • Great communications skills - relate to a variety of people and simplify complex information
  • An ability to work flexibly in an environment where no two days are the same, quickly changing your focus as the need arises
  • Comfortable working in a fast-paced environment that is focused on continuously improving
  • Ability to make great decisions which will help minimise the impact of injury and support our clients return to independence
  • Ability to follow workflows and processes
  • Excellent computer and software knowledge
  • Case Management experience and knowledge of the health sector and rehabilitation would be advantageous
  • What's in it for me?

    Joining as part of a wider intake of Recovery assistants you will have a support crew from day one, and as you progress through your training will be working as a part of a supportive team who will help you learn and grow in your role.

    The indicative base salary sits at $57,938, on top of this ACC will make a 9% superannuation contribution. The hours are 40 hours per week, Monday to Friday between the hours of 8am to 6pm flexibility may be required.

    You will also have the opportunity to work from home up to two days every week if you wish.

    Working at ACC

    We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and / or status as an individual with a disability.

    It's important to us that people bring their whole selves to work.

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