Senior Manager, Pacific Consumer Insights Operations
Auckland, Auckland, nz
4d ago

The project management role is responsible for managing all aspects of field activities to ensure that projects are completed within established budgets, parameters and schedules, proactively identifying the potential operational risks with a mitigation plan in place, making sure we deliver & exceed expectations and delight clients.

This role also provides support, recognition, and feedback to assist employees to achieve their performance standards and delivering on the expectation

The ideal candidate should have extensive project management experience as well as solid operational knowledge in the market research industry and have excellent field / vendor relations skills including supervision, negotiating and follow-up.


Prepare high-quality fielding materials & instructions.

Establish and facilitate regular project meetings and discussions with commercials to collect and analyze their business requirements and transfer them to accurate specifications.

Provide fieldwork briefing to vendors to clarify project specifications and requirements.

Work closely with other team / vendors and online panel suppliers to ascertain their capacity & capability level and allocate resources to meet project requirements.

Thoroughly check questionnaire, survey link is working and coordinates any rectification with commercial and programmer.

Monitor the productivity and progress by driving the fieldwork or external vendors to meet the project timeline according to the planned schedule.

Monitor respondent quotas are targeted and achieved, tracking, and advising on the quality of responses and data.

Ensure timely response to any queries from CS, or client.

Manage and track project budget and variance.

Thoroughly check data (in SPSS or Q) and liaise the data table specification with the DP team to assist in table preparation.

Deliver timely project summary reports and other deliverables.

Time Management

Design project schedule to align resource allocation and timeline.

Quality Management

Conduct fieldwork observation / accompaniment when required and address vendor issues to help the team to implement corrective actions so they are consistent with quality standards.

Risk Management

Proactively identify and manage the resolution of risks and issues that may negatively impact a project deliverable.

Seek and implements innovative ways to remove project obstacles.

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