Responsibilities

Complex Processes and Escalations

Oversees and is accountable for all complex processes to ensure that they are completed within service level agreements and to a high standard of quality.

This includes but is not limited to Insurance, Interest Rate, and Investment & Redemption processes.

Provides support to the team with escalated member and client enquiries.

Data Integrity and Reconciliations - Subject matter expert (SME) on the data we hold across various systems, extracting the data and performing analysis and reconciliations.

Responsible for variance remediation with support from Fund Administrators

Annual Review Support Providing technical and data support to the annual review processes of Schemes. This includes but is not limited to Reconciliations, Data Extracts, Auditor liaison, Statement Production and Group Life reviews.

Continuous Improvement - Promote and actively engage a continuous improvement culture within the team to ensure gains in quality, efficiency, risk reduction and enhanced customer experience.

Reporting - Ensures the completion of all client and regulatory reporting within the team is completed within service level agreements and to a high standard of quality.

Collaboration Work and collaborate with other Administration Specialists across the operations team to ensure best practice is being carried out as well as participating in workshops to improve our processes.

What you need to have

Education

Degree qualified (or studying towards) in Finance, Business, Law or Commerce related degrees

Experience

Minimum 3 years’ experience within an administration or customer service environment and / or

Minimum 2 years’ experience with KiwiSaver or other superannuation scheme administration

Knowledge & Skills

Interested in learning how stuff works’ and understanding how one tasks impacts another

Confidence and professionalism to communicate directly with customers - sometimes in challenging situations both verbally and in writing, to deliver great outcomes

Computer skills (Intermediate Microsoft Office)

Great attention to detail

Ability to work under pressure to meet strict deadlines

Initiative in making decisions and a desire to contribute towards continuous improvement

Please note : All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability.

Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

About Us :

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE : MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 81,000 colleagues and annual revenue of $19 billion.

Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

For more information, visit Follow Mercer on Twitter Mercer.

Mercer is an equal opportunity employer committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex (including intersex), marital / parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in New Zealand.

Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.