Resident Manager - Waipārūrū Hall
The University of Auckland
Auckland, NZ
6d ago

Te Whiwhinga mahi The opportunity

The University is looking for a Resident Manager for the new Waipārūrū Hall, which opened in February 2020. This Hall of Residence encompasses two new buildings of 786 residents in stage one, and the existing Whitaker site of 168 bedrooms totaling 954 fully catered residents.

Reporting to the Area Manager, you will have responsibility for the operations of this Hall of Residence. You will manage a large team of Reception staff, Resident Coordinators and Night Supervisors delivering a 24 / 7 operation.

We are seeking a capable manager who can lead the development of a community that is safe, comfortable, supportive, conducive to academic success, and responsive to the needs of students / guests in residence.

You will role model appropriate sociability for your accommodation community as well as high levels of customer service for staff in your Hall.

You will live onsite in the Hall and be prepared to respond to critical incidents when required. After hours / weekend on-call is area wide and shared with all professional staff in your area.

You will be warm and open in your personal style but with a level of personal integrity that allows you to maintain consistent and respectful standards of behaviour within a community tolerant of diverse perspectives and needs.

He kōrero mōu About you

As a pragmatic operational manager you will be able to deliver a high quality service to academic year residents and summer conference guests.

As a person with great empathy you will be attuned and responsive to the needs of the residents in your care. Experience working within a similar environment is desirable and staff management is essential.

Candidates will be tertiary qualified in a relevant discipline and as responsibility for the residents’ / guest health and safety will be a large component of this role.

This role is a live-in role, and accommodation in an apartment is provided as part of the remuneration package for the successful candidate.

This is a great opportunity to join an innovative, professional, vibrant and rewarding work environment offering the satisfaction of supporting students and delivery a quality accommodation environment.

What we offer Ngā āhuatanga kei a mātou

The University is committed to providing an excellent working environment through :

  • Flexible employment practices (including working from home, flexible hours)
  • Up to 6.75% company superannuation scheme
  • A competitive salary with five weeks’ annual leave
  • In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

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