Concierge Manager Retail and Hospitality
RWR Executive
Auckland, Newzealand
1d ago
source : Hireejobs

Concierge Manager Retail Hospitality This exclusive position will allow you to be at the heart of NZ s leading retail precinct unlike anything Auckland has seen before A worldclass and iconic destination bringing together a carefully curated mix of local and international brands to create worldclass retail and dining experiences The Concierge Manager will bring a strong leadership platform to help form the concierge department that will be the face of the brand and integral in delivering a worldclass experience for their customers The role will be incredibly diverse and challenging where no two days will be the same and you will play an important role in communicating the services and marketing initiatives to their customers You will live and breathe the retail and hospitality industries and have your finger firmly on the pulse with what s going on around Auckland You are a confident communicator that will be able to build strong internal and external stakeholder relationships be adaptable able to influence across all levels and be able to work autonomously But most importantly you will be passionate about enhancing the service offering The Role Lead the Concierge Team including all training development Be a champion and advocate for the precinct including all retailers and hospitality environments Delivering a high standard of customer service at all times leading by example Support the marketing team to be knowledgable of all campaigns events initiatives and communicate to customers Be on top of any incident reporting and completing risk assessments along with hazard reports At times assist the Centre Management team with any adhoc requirements and any ongoing recommendations for enhancement About You Confident in communicating with guests retailers internal and external stakeholders Be agile in your shifts depending on what s going on in the centre Excellent customer service and service delivery skills An ambition to learn and develop your professional skills A down to earth dynamic and personable character and definitely a problem solver Indepth knowledge of Auckland and surrounding areas restaurants and activities What you ll be rewarded with A fulltime secure position with a competitive pay rate tools of trade Health Insurance Life Salary continuation insurance Excellent working conditions with a balance between indoor and outdoor tasks and the opportunity for ongoing personal development The ability to work as part of a motivated team and be highly organised Most importantly work within a supportive work environment that is accepting of peoples differences benefits everybody in an organisation So if you love retail and hospitality and more importantly passionate about enhancing the service offering then this could be the role for you Please register your interest by clicking Apply Now or for any questions please contact Dana at danam rwr co nz RWR Executive is serious about careers utilise our search experience and industry knowledge let us connect you

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