Desktop Field Services Manager
NTT
Dunedin, Auckland, New Zealand
6d ago

Key Roles and Responsibilities :

Responsible for managing a team of remote and onsite desktop engineersTraining desktop engineers and cultivating the service excellence mind-set in the desktop teamCoordinating desktop engineer's onsite activities for all our clientsSenior technologist with a deep understanding of end-user device technologies in large corporate environmentsManagement and prioritisation of the field services workload and the ability to assist in this work as required.

  • Point of escalation for the desktop team to internal and external stakeholdersResponsible for contributing to the strategy and driving the team to execute successfully to our strategyManaging vendor relationships Knowledge, Skills and Attributes : A good understanding of the vast range of IT operations and NTT service offeringsDisplay excellent levels of client engagementService orientated in natureDemonstrate operational team management and leadership skills and able to effectively manage the resources that report to themExcellent collaboration skills and able to interact professionallyUnderstanding of project management principlesProblem analysis and resolution skills with a strong focus on incident management, problem management and continuous service improvementGood understanding of ITIL / service management processes and proceduresExperience with end-user device management and roadmap development The perksA competitive salary package;
  • Work with a team who will always have your back, always!Be part of a global organisation with endless opportunitiesLots of career development (personal and professional)Flexible work environment and of course, we provide you all the IT equipment #ownyourfuture

    What will make you a good fit for the role?

    Standard career level descriptor for job level :

  • Assignments are received in a goal-oriented format and resources are allocated to meet these goals
  • Gives guidance to subordinates but allows latitude within organization’s policies and procedures
  • Recommends policy / process changes that affect immediate area
  • Works on issues of diverse scope
  • Follows procedure when methods for solutions need to be selected
  • Acts as advisor to meet schedules or when technical issues need to be resolved
  • Responsible for schedules and performance requirements
  • May have budget responsibilities
  • Mistakes may incur costs or impact short-term goals
  • Interacts with subordinates, customers or peers from other areas on matters pertaining to functional area
  • Leads co-operation between members and teams
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