Service Desk Interactive Analyst
Auckland, New Zealand
4d ago

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Our Service Desk is based across our Auckland, Christchurch and Wellington offices, taking care of over 150 customers globally.

We have a strong client-centric focus and aim to be professional and easy to work with, always.

About the Role

We’re looking for casual service desk analysts to join our team! You’ll be trained and mentored by our team leads and have a supportive team environment.

As a service desk analyst, you’ll be the first point of contact to our customers and no two days will be the same! Your responsibilities will include taking calls and emails from our customers to resolve their technical issues.

You’ll be challenged to think outside the box and ensure brilliant customer service is given to our customers.

Our service desk is a 24 / 7 shift environment so we’re looking for people who are flexible with their availability to support covering shifts, wherever needed.

What you’ll bring

Although work experience is great, we value a can-do attitude and passion much more! Your verbal and written communication skills are key to your success in this role.

Ideally, you’ll have customer service experience, as its most important to us that you can keep our customers happy.

This is a great opportunity for people who are studying tech and want to gain some industry experience, or perhaps you are looking for flexibility and casual work.

If you’re looking for somewhere to develop your career within a great culture, then this is the role for you!

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies.

We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations.

With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds.

We are local at heart, yet world-class in capability.

We will review applications as they come through, and you can expect contact from us within a couple of weeks. Only candidates with work rights in New Zealand will be considered.

If this sounds like the opportunity you’re looking for, please apply online now!!

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