Team Leader
Ministry of Business, Innovation & Employment
Wellington, NZ
4d ago

Team Leader, Case Management - Operations Team, Managed Isolation and Quarantine (MIQ)

Salary Range : $85,566-$101,940 (+15% shift allowance)

Want to work in a fun, vibrant and dynamic team where no two days are the same? Are you passionate about protecting our team of five million?

This is a unique opportunity to contribute to New Zealand's COVID-19 response.

The MIQ Operations team is responsible for assessing applications from returnees requesting exemptions, emergency allocations and fee waivers for Managed Isolation.

The successful candidate will be offered an exciting role with career development and progression opportunities galore.

This is not your standard Monday to Friday, nine to five job. We work over a seven-day roster (four days on, two days off).

There is a 15% shift allowance over and above the salary range, in recognition of the roster pattern.

We offer :

You will be responsible for :

  • Leading a team of Case Mangers tasked with managing applications for isolation exemption emergency allocation and fee waiver requests
  • Daily work allocation and prioritisation
  • Embedding a culture of continuous improvement
  • Establishing and maintaining trusted relationships with key stakeholders and partners both internal and external.
  • You will bring :

  • A passion for people leadership
  • Skills in supporting staff growth and development
  • Amazing problem solving skills and sound judgement
  • Ability to thrive in a fast paced, high stakes environment
  • Willingness to roll up your sleeves and get the job done
  • A high degree of initiative and motivation
  • The ability to prioritise multiple competing tasks
  • Excellent written and verbal communication skills
  • Meticulous attention to detail
  • If you are a people champion who thrives in an ever changing environment we'd love to hear from you.

    About MIQ MIQ became a Ministry of Business, Innovation and Employment (MBIE) business group on 13 July 2020. The purpose of managed isolation is to ensure COVID-19 is not spread to the community while enabling Kiwis and other exempted travellers to return to New Zealand safely.

    A key enabler of this work is collaboration across government.

    Over 130,000 people have passed through MIQ since New Zealand stood up its response to COVID-19. We operate thirty-two managed isolation facilities in five regions.

    A range of agencies including the Ministry of Health, All-of-Government, Department of Prime Minister and Cabinet, Police, Customs, New Zealand Defence Force, Aviation Security Service and other business groups in MBIE are working together to deliver an enduring MIQ system.

    About MBIE : MBIE is the lead agency for making it easier for business to work with government. MBIE's purpose is to grow the New Zealand economy to provide a better standard of living for all New Zealanders.

    We do this by working with others to help businesses to be more competitive, improving job opportunities and by ensuring quality housing is more affordable.

    Our way of working is guided by our values which shape our behaviours.

  • Mahi Tahi Better Together
  • Maia Bold and brave
  • Pae Kahurangi Build our Future
  • Pono Me Te Tika Own It
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