Porter / Valet
Hilton
Auckland, Auckland Region, New Zealand
4d ago

What will I be doing :

What will I be doing?

JOB DESCRIPTION

A Porter / Valet welcomes Guests, assists with arrival and departure procedures, offers current information to Guests as requested, and escorts Guests and messages for Guests to and from Guest rooms and other hotel areas.

The Role

As a Porter / Valet, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and assistance throughout the hotel.

A Porter / Valet will complete the following tasks :

  • Welcome Guests on arrival and offer a warm farewell upon their departure
  • Assist guests queries during their stay
  • Manage Guest luggage and vehicles
  • Show guests to their rooms and explain the amenities and emergency procedures
  • Receive and deliver mail and messages for the hotel and Guests
  • Maintain current information on all hotel services as well as external locations, attractions, and landmarks in the hotel vicinity
  • Provide support to the Concierge as required
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Knowledgeable about the Auckland area
  • The Person

    A Porter / Valet serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

  • Previous experience working within the hotel, leisure, and / or retail sector
  • Excellent personal presentation
  • Strong communication skills
  • Energetic and enthusiastic
  • Attentive to detail
  • Full New Zealand Drivers Licence
  • Available weekends
  • MUST be eligible to work in New Zealand
  • The Brand

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

    For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

    Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

    And, our amazing Team Members are at the heart of it all!

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