Software Support Specialist- Remote
ScheduleOnce
Hamilton, NZ
24m ago

Responsibilities :

  • Answering phones and emails, providing support on a wide range of topics
  • Act as a trusted adviser to new and prospective customers
  • Review customer requirements to provide the most optimal solution for their organization
  • Troubleshoot technical issues and communicate back to the customer
  • Stay up-to-date by reading technical articles and receiving training for new features
  • All shifts are full-time. Because we work remotely, we are hiring residents from all time zones. Your usual schedule would consist of 8.

    5-hour shifts but more time may be required depending on daily circumstances. We are currently looking for individuals in New Zealand who are available to work :

    11AM-7 : 30PM, Sunday and Tuesday-Friday, with Mondays and Saturdays off. Requirements :

  • Completed some classes from a top university in a relevant field (mathematics, computer science, linguistics, IT, physics, biology, chemistry etc.)
  • 0-3 years of Customer Success / Support experience (SaaS experience preferred)
  • Analytical mindset with ability to quickly recognize patterns
  • Able to master new software and systems effortlessly and quickly
  • Superb writing and communication skills : accurate, focused, and detailed
  • Excellent at multitasking and highly productive
  • Strong interpersonal skills
  • Preferred :

  • Salesforce experience
  • Familiarity with web development languages (HTML, CSS, Javascript, etc.)
  • Technical writing and / or copywriting skills at an advanced level
  • Employment details :

  • Full time position
  • 100% work from home in a virtual environment
  • Please note that the salary for this position is 37,000-46,000 NZ dollars per year.

    What we offer :

  • Paid vacation days
  • Paid sick days
  • Company provided laptop and headset
  • Opportunity to travel for the company’s biannual international retreats
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