Case Manager - Property
Gallagher Affinity
Auckland, NZ State, New Zealand
2d ago

We are looking for an enthusiastic, highly organised and professional claims handler with general insurance experience to join our busy team.

  • Auckland CBD location
  • Providing end to end claims management for property and contents

    Play a pivotal part towards the success of our General Insurance team

    Your new role

    Reporting into the Team Leader BAU & EQC Claims, your role will involve you supporting our customers and clients with managing their property and contents related claims through to completion.

    Utilising your general insurance claims expertise and your relationship building skills you will be providing advice, guidance and liaising with our customers, the insurers, assessors and suppliers throughout the claim process.

    As well as, everything in between!

    What you’ll need to succeed

    You will be a highly motivated professional who brings passion, enthusiasm and dedication whilst putting the customer at the forefront of all that you do.

    You will be a skilled relationship-builder who will enjoy day-to-day interacting with our customers and key stakeholders, making sure they are supported and updated throughout all your interactions with them.

    You will also have an inquisitive mind and the ability to grasp and comprehend a wide range of circumstances, and not be afraid to ask questions and go that extra mile!

    You will possess excellent communication skills both verbal and written, be computer savvy, and have sound numerical skills.

    You will strive to put our customers first to ensure they have the best possible experience at every touch point. The ability to manage your workload and be committed to delivering a high level of service in all aspects of your work is paramount.

    This is a busy role, particularly when weather events occur, which will utilise all your skills.

    You will also need at least two years’ previous experience in general insurance primarily in property claims, or EQC claims management experience.

    We are looking for someone who loves to work as part of a team, is reliable, punctual and has a friendly and engaging personal style.

    Each day will be varied, fast-paced and bustling with people and projects and challenges.

    Benefits & Culture

    When you join the Gallagher Bassett team, you will be joining a culture based on operational and customer excellence, partnership, success and fun! Every member of our team is highly skilled, with a passion for claims management.

    We work collaboratively to deliver meaningful and relevant services to our clients, and to ensure a consistently high level of job satisfaction among our team members.

    Life at GB is often fast paced, unpredictable, challenging, yet also deeply rewarding. It is social and engaging, with some of our benefits including :

    Attractive remuneration packaging

  • Free Medical Insurance
  • Flexible work hours
  • Opportunities for ongoing education and development

    Service recognition awards

    Employee assistance program for yourself and immediate family members

  • Wellbeing program
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program

    What you need to do now

    If you have the relevant background and proven experience, and think you can make a positive difference to our business we want to hear from you today.

    About us

    Gallagher Bassett (GB) is New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations.

    We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, with over 21,000 great people worldwide in over 140 countries.

    Through a team geographically dispersed throughout New Zealand, GB provides a suite of claims management and related services out of CBD offices located in Auckland, Christchurch, and Dunedin.

    We are proud to be one of 131 companies from 21 countries on 5 continents, named on the Ethisphere Institute’s 2020 World’s Most Ethical Companies list for the ninth consecutive year.

    APPLY NOW! OnPly candidates who have the right to work in this country will be considered for this position.

    Previous applicants need not re-apply, as previous applications have been retained.

    Applications from agencies will not be accepted.

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