Contact Centre & Reservations Consultant
Real Journeys
Wanaka, NZ
1d ago

Not daunted by the thought of having to juggle a myriad of phone calls and emails while keeping professionally suave? A full-time permanent role in our small but dynamic reservations team has come up which isn't for the reserved!

You will be able to offer great service while engaging with customers to optimise sales opportunities. You will be the point of call for all telephone, webchat and email enquiries from guests and agents for all experiences that are RealNZ.

You'll thrive in a fast-paced, team environment and take ownership for confirming all reservation requests in an accurate and timely manner.

This role is Queenstown based and has great flexible working opportunities - mix it up with some home based work and some office work!

To be successful in this role you will :

  • Ideally have previous reservations experience;
  • Be able to manage your time effectively and multi-task in a demanding environment;
  • Be a proactive communicator that is personable and professional;
  • Have flexibility to work weekends, public holidays and shift work;
  • Have the ability to anticipate guest and agents needs and optimize service and sales opportunities;
  • Have extremely high attention to detail, accuracy and great organisational skills.
  • What do you get out of this?

  • Permanent Full Time work
  • Medical insurance included in your remuneration package
  • Access our group experiences either for free or at a wickedly discounted rate - don't forget Cardrona, Treble Cone and the International Antarctic Experience are part of the RealNZ group!
  • Who are we?

    We are real people in real places delivering real experiences.

    Enabled by tourism, our vision is to be a leading conservation business. We are committed to the future of sustainable tourism while honouring our past.

    Our guest centric attitude is fuelled by our promise to deliver Aotearoa's most unforgettable experiences.

    Here at RealNZ we encourage people to be themselves, respect the environments we operate in and respect each other. We are committed to empowering people, so they can have a voice, be heard and be present.

    Our people and our experiences stretch across our most remote islands and fiords to our snow-capped maunga; we are a diverse group of people, and our passion to share incredible environments and experiences with guests drives us every day.

    Join us on our mission to conserve nature, share our history and culture and have fun every step of the way.

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