Mount Wellington, AucklandNewly created position. Opportunity to make it your ownteam coaching and capability buildingStrong focus on process improvement and efficiencyAs Taikura Trust goes through an existing phase of growth and evolution, we have an opportunity for a 'Specialist' to join our team.
Responsible for providing specialist expertise and guidance to assigned teams, you will work to improve quality and consistency of delivered services through provision of services, process ownership, coaching and on-
the-job support to the team.This is a key position in our leadership team, that will see you work with teams and assess processes to ensure they are agile and efficient and compliant with service specifications.
Part of this will be to identify any non-compliance and discrepancies in processes and ensure that the appropriate corrective action is implemented.
You will collaborate with other process owners to ensure that processes flow between teams smoothly and act to resolve road blocks or inefficienciesYou will manage your own work allocation, operational issues / challenges and shortfalls to ensure a safe, efficient and service oriented work environment.
Key tasks for this role will include : Manage own case load / work allocation within team of specialisation in complianceComplete work allocation within funder service specifications, regulatory, legal and safety requirements and standard operating procedures.
Provide first line support and deputise for manager, representing the team with Funder / Providers / Whanau / Client as appropriateSupport with investigations / complaint resolution and service recoveryWe are looking for a person with proven experience in coordinating natural and formal supports and services for people with a range of physical, intellectual, and or sensory needs.
You have experience in disability or mental health and may hold a specialised area of interest and expertise such as dual mental health and disability, aged / palliative, physical and / or sensory, or high and complex needs, funding, resource allocation, community engagement, or clinical.
A valid, full NZ Driver License is essential for this role.Since 2002, Taikura Trust have been giving people with disabilities access to an array of services to make life easier.
We're now expanding to provide a bigger range of services, all geared towards creating the best possible life for our clients.
Proudly multicultural and fiercely diverse, we don't just welcome difference - we crave it. And it sounds like you'd be the perfect addition to our family.
At Taikura Trust, we don't just accept difference - we welcome it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community.
Taikura Trust is proud to be a diverse, equal opportunity workplace. We believe our workforce should represent the communities that we serve so we welcome applications from people with lived experience of disability and diverse backgrounds.
Please contact Stephanie Patterson, Recruitment Partner, by email at stephanie.patterson taikura.org.nz or phone 027 299 5622 if you have any queries.
Applications Close : 19 Oct 2019