Recovery Partner Mental Injury - Hamilton
Accident Compensation Corporation
Waikato - Hamilton
3d ago
source : New Zealand Government Jobs

12 month fixed-term

  • Key point of contact - partner with clients and whanau
  • Build supportive and collaborative relationships with clients and health sector providers
  • Experience in the health sector - psychological services desirable
  • Join ACC's team dedicated to the delivery of specialised partnered service delivery to some of our most vulnerable and sensitive clients.

    The position of Recovery Partner works in collaboration with a range of service providers to deliver a holistic, client led approach to those that have mental injury due to sexual violence.

    Naturally, the role requires a unique set of skills and characteristics to support complex client needs and deliver a client led outcome.

    You understand the importance of the first engagement your clients have with ACC and the complexity of managing clients through the most acute immediate engagement, working with them until their needs stabilise.

    Experienced in the health sector, you will know how to apply your clinical knowledge in a way that is meaningful and purposeful to your client.

    You are positive, solutions focused and can navigate conflicting needs (at times), aligning activity and support to appropriate client led outcomes.

  • You will develop collaborative, professional relationships with clients and plan support that delivers the best outcomes for your client;
  • pivoting and adapting when required - driven by the clients needs. You have an agile mind-set that allows you to engage with empathy, while maintaining a strategic lens, maintaining a client partnership that leads to an appropriate recovery, or adjustment to a 'new normal'.

    Helping your clients progress towards their goals and outcomes may involve a holistic approach; working with family / whanau and support people, community agencies and providers.

    You have the interpersonal skills needed to adapt your communication and approach to meet the individual needs of your client.

    You demonstrate the significant personal resilience required to deliver this challenging work. Information you review and access will be confronting.

    You know how to maintain the balance of professionalism, empathy and an outcome focus to support your clients in the best possible way and stay aligned with their individual goals.

    This is a role that allows you to truly make a positive difference in the lives of some of ACC's most complex and vulnerable clients.

    What you need to be successful in this role :

  • An understanding of mental injury and client engagement strategies; appropriate communications, engagement and build trust
  • Managing a complex workload, which incorporates empathy and trust while providing robust and appropriate well-being services
  • Experience establishing and building relationships with clients and whanau - adopting an inclusive approach and understanding diversity
  • Commitment to continuous improvement that delivers best practice and client led service delivery
  • Working at ACC

    We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and / or status as an individual with a disability.

    It's important to us that people bring their whole selves to work.

    To support an inclusive workplace we have :

  • Employee networks :
  • Ability ACC
  • Women's Network
  • Cross-Cultural Network
  • ACC's Māori Strategy, Whāia te Tika
  • Development opportunities in te reo Māori me ngā tikanga
  • Advocates in the disability sector
  • Diversity and Inclusion Approach
  • Support Māori by partnering with iwi and other Māori entities.
  • Applications will run through to Sunday, 27 September 2020 but please note that if an ideal candidate is found during this time we may move forward with our pre-screening process.

    Applications will only be accepted when submitted through our career website . If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email vicki.jeffries acc.co.nz

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