Major Incident Specialist
Fujitsu
Auckland
6d ago

Do you have experience in an IT support role and working within the ITIL framework? Can you work effectively under pressure?

Do you want to be proud to work for a company that respects its people and is at the forefront of technology?

  • We are looking for a Major Incident Specialist who is comfortable communicating with a wide range of internal and external customers including;
  • Fujitsu Customers, Problem Management, Service Delivery Management and many more. In this role you will be responsible for handling all first level escalations and ensuring incidents are progressed through to resolution and service is restored quickly and in accordance with client service level agreements.

    This role will involve shift work and working within a fast paced environment.

    Core skills :

  • Experience in IT Service Support in the outsourcing industry
  • An analytical problem solving approach
  • Excellent reporting skills; written, analytical and statistical
  • A strong understanding of the ITIL framework and the ability to apply ITIL principles and practices
  • Excellent stakeholder management, relationship building, communication and negotiating skills
  • A strong Customer Service and team focus
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