Local Host
Tourism Holdings Limited
Auckland South
10d ago

Customer Service Representative (Local Host)

We are looking for Customer Service Superstars to join our team at our Mangere campervan rentals branch in Auckland.

  • Excellent career development opportunities.
  • Friendly and Supportive team.
  • Tourism Holdings Limited (thl) is New Zealand's premier tourism company and the largest provider of holiday vehicles for rent and sale in the world.

    We are also the proud operators of brands that are iconic in our industry on both sides of the Tasman - Such as maui, Britz, Kiwi Experience, Waitomo Glowworm caves and the Legendary Black Water Rafting Company.

    What we want you to do :

  • Go the extra mile to engage our customers and provide exceptional service
  • Keep records of customer interactions, process customer accounts and file documents
  • Upsell 'add on' products and insurances to achieve individual and team targets
  • Provide walk through's of our campervans to ensure customers are feeling confident in the use of the vehicles before they begin their holiday.
  • Maintain the presentation & cleanliness of pick up and drop off areas
  • What you need to have :

  • Experience / Study in tourism, hospitality, retail or customer service industry
  • The ability to speak a second language (French, Spanish, German, Mandarin, Cantonese or Korean) is highly advantageous
  • A full and current driver's licence
  • Excellent customer service and interpersonal skills
  • Flexibility to work on a rotating roster (including weekends)
  • This is a fast paced and dynamic role, so if you have a positive, enthusiastic and proactive attitude and approach, we want to hear from you.

    If you are ready for a new opportunity or change of direction and this sounds like a job you could sink your teeth into, apply now!

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