Specialist Helpdesk Representative
Office Max NZ
Auckland , NZ
45d ago
  • Monday - Friday only!
  • Ready to join our smart, energetic and customer focused team!
  • Modern Highbrook location, with plenty of free parking!
  • Are you looking for an empowered role where you can demonstrate and showcase your customer centric talent?

    About us :

    We sell so much more than just pens and paper!

    OfficeMax is a leading supplier of complete workplace solutions, wherein our diverse offering spans from office products, café, technology solutions, furniture and design, packaging, print solutions, cleaning supplies and much more!

    About the role :

    At OfficeMax, our mission is simple - assist customers do their best work. To fulfil this mission, we need the very best.

    Working within our Specialist Helpdesk environment, you will be part of a team that engages with a variety of customers and suppliers in order to establish requirements and deliver products and services centred on our customer needs.

    Including focus on coordinating repairs and other services required, it is important you enjoy providing customers with an exceptional customer experience through regular updates and building relationships with our valued supplier network.

    We are looking for someone who has great attention to detail while maintaining a good sense of humour in our varied and fast paced environment.

    You will engage with our customers directly however also work alongside many internal business contacts wherein a clear and professional phone manner and good written communication skills are essential.

    Responsibilities :

  • Provide high quality customer experience through service
  • Respond and assist with the resolution of product and service queries
  • Accurate processing of direct ship quotations and order requests
  • We are after someone who :

  • Displays strong customer centric skills
  • Demonstrate outstanding communication skills
  • Is flexible and able to switch tasks quickly
  • Demonstrate strong attention to detail
  • Ability to meet deadlines and keep a cool head under pressure
  • Our culture :

    We are proud of our diverse culture here at OfficeMax and foster an environment that works with everyone's values - in fact it's a core part of our vision.

    Through openness, diversity and inclusion, we help our work mates and our customers achieve their goals.

    What we offer :

  • Fun and supportive culture
  • Staff buying rates
  • Exposure various career development opportunities
  • Get your application in today!

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