Typical types of reactive, on customer site, service events include, but are not limited to Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate print issues.
Demonstrated core competencies of success in this position are :
Strong mechanical aptitude, working with tools and various alignment apparatus.
Alignment with customer's business needs while maintaining our client's contractual commitments.
Ability to logically and systemically technically / mechanically troubleshoot various hardware problems on printers. May also involve third-
party software, networks and switches.
Strong interpersonal verbal / written skills; especially in person, on a customer site. This is critical to relationship building and expectations.