Reception Supervisor / Duty Manager - Next Gen
Next Gen Health & Lifestyle Clubs
Auckland | Auckland Central, NZ
15h ago

Come and join the team at Next Gen Health & Lifestyle Clubs.


  • We offer a spectacular club environment;
  • You will work for an organization with a team orientated culture;
  • We offer flexible working hours;
  • Club membership;
  • Career Development.
  • a Company passionate about Health & Wellbeing
  • About the Role

  • Responsible for leading the Reception Team;
  • Workforce planning to meet and exceed service levels;
  • Create systems and processes to ensure consistency;
  • Training and on-boarding of new Team Members; and
  • Promoting a culture of high quality service and employee engagement.
  • Ensure cleanliness of change rooms, steam, sauna areas and pool surrounds of our pools and spas; and
  • Ability to take pool chemical tests and monitor auto chemical controllers;
  • Ensuring efficient operations across the Club;
  • Managing the opening and closing of the Club;
  • Providing leadership, motivation and innovation to teams;
  • Delivering operational support to all departments including Reception, Food & Beverage, Maintenance, Crèche, Gym, Pool and Sales;
  • Guaranteeing the overall cleanliness and exceptional presentation of the building.
  • The hours for this role will vary across Monday-Sunday and we do have the ability to be flexible and support each other given that the Team is made up of both permanent and casual employees.

    Your Experience

  • A minimum of 12 months experience in a similar role;
  • Experience in leading a team including workforce planning and rostering;
  • Having a courteous and friendly manner;
  • Exceptional personal presentation;
  • Highly developed customer relations skills;
  • The ability to master required software applications;
  • The ability to work autonomously and in a team environment;
  • The ability to build rapport with members and internal staff; and
  • A calm and friendly disposition, while working under pressure.
  • Exceptional customer service and interpersonal skills
  • Demonstrated commitment and ability to work as part of a dynamic team
  • First Aid Certificate - desirable
  • So if this sounds like you, then don't miss out on this opportunity and APPLY today to become a Next Gen Team Member!

    Are you passionate about Exceptional Customer Service, being the first point of engagement for all our members and visitors that attend our 5 Star quality club and enjoy working in a supportive, dynamic and fun environment?

    Next Gen is Australia and New Zealand’s leading premier Health and Lifestyle Clubs. We’re passionate about delivering quality food combined with excellent service to provide a positive Member Experience for all of our valued customers.

    Please note :

  • Flexible hours and days are required for this role
  • Proof of right to work in New Zealand documentation will be required to be presented at the first interview
  • We are inviting direct applicants only
  • Working with Children Clearance / Police Check is required to work at Next Gen
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