Auckland City, AucklandPosting Date Jun 24, 2019Job Number 19085415Job Category Sales and MarketingLocation Four Points by Sheraton Auckland, 396 Queen Street, Auckland, North Island, New Zealand VIEW ON MAPBrand Four PointsSchedule Full-
timeRelocation? NoPosition Type Non-Management / HourlyStart Your Journey With UsJOB SUMMARYA rare and exciting opportunity exists to join the team for the new Four Points by Sheraton Auckland.
This new hotel located in the vibrant Aotea Arts Quarter features 255 rooms, flexible meeting spaces as well as unique food and beverage concepts, including a Roof Top Bar & Terrace.
As Sales Co-ordinator of Four Points by Sheraton Auckland you will be responsible for assisting the sales team, re-actively managing corporate, group, catering and MICE related business opportunities for this new hotel.
You will be passionate and motivated to deliver our brand values by providing an honest and authentic experience for our customers and guests.
CANDIDATE PROFILEEducation and ExperienceHigh school diploma or equivalent, minimum 2 years’ experience in hotel sales and marketing, guest services, front desk, or related professional area.
CORE WORK ACTIVITIESUnderstanding Market Opportunities & Driving RevenueAssist the sales team in the management of corporate, group / catering and MICE accounts.
Assist in a pro-active manner the active solicitation of MICE related business in line with the budgetary goals of the hotel.
Partners with corporate / group / catering counterparts to effectively manage all stages of business opportunity.Responds to incoming group / catering opportunities for the property.
Manages contracting of all market segments.Ensure Group business is handled in a positive way within the hotel, liaise with required departments to ensure a seamless transition from sales to operations.
Assisting the sales team in all facets of the business to ensure sales targets are reached.Maximizes revenue by upselling packages and creative food and beverage.
Uses negotiating skills and creative selling abilities to maximize on property business. Providing Exceptional Customer ServiceHandles complex business with significant revenue potential as well as significant customer expectations.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include writing of business proposals, business contracting, site inspections, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for corporate, group, catering and MICE sales opportunities.
Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Provides excellent customer service in order to grow sales’ share of the account.Executes and supports the brand’s Customer Service Standards and property’s Brand Standards.
Participates in and practices daily service basics of the brand.Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program / eventBuilding Successful RelationshipsWorks collaboratively with on and off-
property sales channels (e.g., Events, On and off property sales, Revenue Management and Reservations) to ensure sales efforts are focused, coordinated, complementary and not duplicative.
Manages and develops relationships with key internal and external stakeholders.Uses sales resources and administrative / support staff.
Additional ResponsibilitiesUtilizes intranet for resources and information.Conducts site inspections.Executes and supports the operational aspects of business booked (e.
g., generating proposal, writing contract, customer correspondence). MANAGEMENT COMPETENCIES LeadershipAdaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem solving and decision making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing ExecutionBuilding and contributing to teams - Actively participates as a member of a team to move the team toward the completion of goals.
initiates, focuses, and monitors the efforts of self and / or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and organizing - Gathers information and resources required to set a plan of action for self and / or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building RelationshipsCoworker relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
utilizes differences to drive innovation, engagement and enhance business results; and ensures employees have the opportunity to contribute to their full potential.
Generating Talent and Organizational CapabilityOrganizational capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and / or support the goals of an organizational unit.
Talent management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional ExpertiseApplied learning - Seeks and makes the most of learning opportunities to improve performance of self and / or others.
Business acumen - Understands and utilizes business information to manage everyday operations.Technical acumen - Understands and utilizes professional skills and knowledge in a specific functional area.
Sales ability : Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
Sales disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
taking responsibility for implementation success.Basic competencies - Fundamental competencies required for accomplishing basic work activities.
Basic computer skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.
Mathematical reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-
related issues.Oral comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.Writing -
Communicates effectively in writing as appropriate for the needs of the audience.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.