Employment Support Representatives (Fixed Term) - Lower Hutt
Ministry of Social Development
Wellington, NZ
6d ago

Ministry of Social Development

Employment Support Representatives Lower Hutt

Full Time, Fixed Term various contract lengths (3 months to 18 months)

We are calling for motivated and adaptable candidates who can hit the ground running and help match clients to sustainable employment opportunities with employers.

Now, more than ever, you can make a meaningful difference in the lives of New Zealander’s.

About the role

You will work with job seekers to help them take up training, work readiness and employment opportunities. The matching process involves screening, recruiting, and shortlisting candidates as well as matching job seekers from our database to vacancies provided to us by NZ employers.

You will also engage directly with clients who call through our 0800 phoneline as well as manage client employment, education and training calls referred in from work brokers and case managers.

You are confident in your ability to have a general conversation about employment and help clients who are seeking more information and help with applying for vacancies.

As an Employment Support Representative you are responsible for following up with stakeholders who are interested in our service.

Part of this involves assisting employers, training institutes and job seekers to navigate our website to find the right information.

Key to success in this role is your ability to build connections, use initiative, adapt to and flex with a changing environment.

This role is varied, fast-paced and energising. These are some examples of the types of tasks you will be completing in a shift.

Job Seekers

  • Communicate with clients to get a clear view on their job needs
  • Research into our database to refer clients to roles they are suited to
  • Develop your client’s skills further
  • Research job leads within the MSD channels to get more clients into jobs
  • Develop a sustainable client lead strategy to ensure successful placements into jobs.
  • Employers

  • Define job descriptions and take comprehensive vacancy briefs
  • Identify prospective candidates by using a variety of MSD channels for employers
  • Build long-term relationships with employers
  • Communicate with employers to determine their hiring needs.
  • Hours of work

    As an ESR you work 37 hours and 55 minutes per week over 5 days Monday to Friday. As business demands and needs change, the occasional Saturday may be required.

    You will be rostered to work shifts, usually between 7am and 6pm. We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.

    About you

    You enjoy learning, adapting to change and building relationships with people over the phone. No task is too big or too small and you are driven to provide great service.

    We are open to people with diverse backgrounds, however experience or interest in recruitment / HR / sales is advantageous.

    We offer

    Starting salary : $46,925 to $52,446 per annum (in line with skills, experience and other factors)

    Comprehensive orientation, coaching and support.

    How to apply

    Please apply online with your current CV. A cover letter is not required, instead you will be asked to complete two additional questions in your online application.

    These questions are an important, as they form part of our shortlisting process.

    1. Why do you want to be an Employment Support Representative? (50 to 100 words)

    2. What relevant skills and experience will you bring to the role? (100 to 200 words)

    Applications close : Wednesday 21st October 2020 at 10.00pm

    Position description : http : / / www.msd.govt.nz / hr / documents / position-descriptions / service-delivery / 5.-client-service-support / employment-support-representative-feb-2020.docx

    Joining us

    Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment.

    We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

    If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

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