Customer Service Advisor - Government
Madison Recruitment
Auckland, New Zealand
4d ago
  • An opportunity to grow your career in the largest government organisation in NZ
  • Start Date : 4th November
  • Hours : 10PM - 6AM (overnight)
  • Penal rates apply - higher earning potential!
  • On-going training, support and coaching
  • About MBIE Company & Culture : The Ministry of Business, Innovation and Employment (MBIE) is an organisation that is all about contributing to improving the well-

    being of New Zealanders. They offer regulation and advice to other government departments, encourage innovation and creative thinking for now and the future, support and encourage investments for the economy, manage immigration balanced with domestic talent and much, much more.

    Their culture is inclusive, diverse, supportive and they like to have fun!

    MBIE’s purpose summed up is to Grow New Zealand for all.

    Your new role with the Immigration Contact Centre : You will be taking inbound customer service phone calls and emails from internal, external and global customers to answer general immigration queries regarding visa, lodged application and to provide advice to people who want to study, visit, and work or live in NZ.

    Day to day you will :

  • Respond to customer calls and emails
  • Manage a high volume of incoming calls
  • Provide accurate information to customers and 3rd parties
  • Problem solve to handle the customer query in the first call
  • Accurately capture information from all customer interactions
  • Start Date : 4th November 2019
  • Hours : Set shifts : Monday - Friday 10pm - 6pm (overnight hours)

    Benefits :

  • $44,000 per annum
  • On-going training, coaching and development for career growth
  • Long term opportunities to grow with a government organisation
  • Supportive and collaborative work environment
  • The satisfaction of knowing you are contributing to growing New Zealand for all
  • To be successful in this role :

  • Customer focus and delivering exceptional service, building rapport with all types of people
  • You have the ability to relay complex information in a clear, easy to understand way
  • You are able to provide information whilst remaining impartial to the situation
  • Attitude is everything you love what you do and always see things as the glass half full
  • You are a quick learner and are great with computer systems
  • Resilient is your middle name you bounce back quickly and are able to handle a high volume of sometimes stressful and emotionally challenging situations
  • Required Experience :

  • Customer service experience in a contact centre is preferred
  • Customer service experience in a face to face environment
  • You will be speaking to people from all walks of life and the ability to relate to people is essential
  • Two positive references from your two most recent employers
  • This is a great opportunity to get your foot in the door and kick start your government career. To get started click APPLY today! Reference 86185

    Applicants must hold the rights to live and work in New Zealand permanently.

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