An opportunity to grow your career in the largest government organisation in NZ
Start Date : 4th November
Hours : 10PM - 6AM (overnight)
Penal rates apply - higher earning potential!
On-going training, support and coaching
About MBIE Company & Culture : The Ministry of Business, Innovation and Employment (MBIE) is an organisation that is all about contributing to improving the well-
being of New Zealanders. They offer regulation and advice to other government departments, encourage innovation and creative thinking for now and the future, support and encourage investments for the economy, manage immigration balanced with domestic talent and much, much more.
Their culture is inclusive, diverse, supportive and they like to have fun!
MBIE’s purpose summed up is to Grow New Zealand for all.
Your new role with the Immigration Contact Centre : You will be taking inbound customer service phone calls and emails from internal, external and global customers to answer general immigration queries regarding visa, lodged application and to provide advice to people who want to study, visit, and work or live in NZ.
Day to day you will :
Respond to customer calls and emails
Manage a high volume of incoming calls
Provide accurate information to customers and 3rd parties
Problem solve to handle the customer query in the first call
Accurately capture information from all customer interactions
Start Date : 4th November 2019
Hours : Set shifts : Monday - Friday 10pm - 6pm (overnight hours)
$44,000 per annum
On-going training, coaching and development for career growth
Long term opportunities to grow with a government organisation
Supportive and collaborative work environment
The satisfaction of knowing you are contributing to growing New Zealand for all
To be successful in this role :
Customer focus and delivering exceptional service, building rapport with all types of people
You have the ability to relay complex information in a clear, easy to understand way
You are able to provide information whilst remaining impartial to the situation
Attitude is everything you love what you do and always see things as the glass half full
You are a quick learner and are great with computer systems
Resilient is your middle name you bounce back quickly and are able to handle a high volume of sometimes stressful and emotionally challenging situations
Required Experience :
Customer service experience in a contact centre is preferred
Customer service experience in a face to face environment
You will be speaking to people from all walks of life and the ability to relate to people is essential
Two positive references from your two most recent employers
This is a great opportunity to get your foot in the door and kick start your government career. To get started click APPLY today! Reference 86185
Applicants must hold the rights to live and work in New Zealand permanently.