Customer Care & Clinical Records Coordinator - Casual
MercyAscot
Auckland, NZ
5d ago

We're looking for a three (3) casual Customer Care & Clinical Records Coordinators to join our busy Customer Support team.

Reporting to our Team Leader Customer Support, your primary role is to deliver excellent customer experience by providing support services to the organisation and its customers through the effective management of Main Reception, the Patient Admission Reception, and any other related administrative functions.

This role is a casual position working variable hours on an as-required basis, with no fixed hours or any minimum number of hours work.

There is no shortage of work in these positions so if you're looking for some extra work - win for you and win for us! The shift timings are between the hours of 0600 and 1800, working across both Ascot Hospital, Remuera and Mercy Hospital in Epsom.

Some of the tasks you'll take ownership are :

  • General reception duties
  • First point of contact for patients, visitors, specialist, tenants
  • Assisting with patient admissions
  • Distribution of clinical records in preparation for procedures
  • Maintaining patient safe record storage
  • Maintaining patient confidentiality at all times
  • The successful candidates will have :

  • Previous experience working in a fast-paced or busy frontline reception / customer service role (preferably in healthcare)
  • Excellent verbal / written communication skills
  • A friendly and confident telephone manner on a busy switchboard
  • The ability to problem-solve, use initiative and take ownership
  • Strong administration and organisational skills with the ability to multi-task
  • Our people tell us that they love working at MercyAscot because of the great people and the teamwork, and because we're large enough to be progressive, but small enough to care.

    Another reason to work for MercyAscot is that our people enjoy great employee benefits , which include : competitive salary, free parking, Christmas & New Year close-down, Employee Assistance Programme .. etc!

    This is an exciting time to join a dynamic and growing private organisation, so if this opportunity sparks your interest please APPLY now, or for more information call Christine Yu People & Culture Advisor on 027 1800 1117.

    Please note only NZ citizens / residents will be considered for this role.

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