This is a great opportunity to work with a fast paced company, in a fast paced role managing and enabling change for clients and our business.
Computer Concepts Limited (CCL) is a well-established, independent and innovative company successfully providing IT consultancy, Project and Transition management and support services to a diverse client base throughout New Zealand.
The continued growth in our Professional Services area, sees us looking for an experienced Transition Specialist to work in our national Transitions team.
We are a team of high performers who are supported in delivering the best solutions to our clients.What we're looking for : Comprehensive experience as a Technical Specialist, Service Desk, Engineering or implementation specialistHigh technical knowledge in Public and Private Cloud solutions, including AWS, Azure and Google ServicesUnderstanding of Service Desk operating models and processesHighly experienced in End User Compute solutions, including Modern Desktop, MDM services, Active Directory and Office 365Training Planning and delivery to end usersCommunication Planning and delivery to end usersAbility to manage and deliver onsite discovery workshops and vendor engagementsExperience in managing post go live support, to ensure a smooth transition to business as usualKnowledge of User Adoption methodologiesManage conflict in a quick, calm and constructive mannerThe ability to lead by influence as well as through direct managementHighly tenaciousWhat the role entails : The Transition Specialist will be accountable for owning the operational engagement and delivery into CCL's operational teams, including management of the SME's to delivery the required Transition activities.
They will be the end to end operational / BAU experts within CCL and the engagement point for service delivery or any other core client delivery requirements.
This role will be responsible for determining all requirements for new Clients, solutions, technologies or capabilities being transitioned into CCL's core area of Subject Matter expert.
A feature of this role will be to work with the Transition Manager and Project Team and identify impacted areas. Delivery the discovery component of a Transitions is also a key function of this role, and working closely with Service Desk and Engineering SME's to successfully scope and define the delivery phase of a Transition.
Reference #4804Posted on06 Oct 2020Closes on06 Nov 2020Location(s)Auckland CityExpertiseDeliveryJob level(s)ExperiencedWork type(s)Permanent full-time