Service Advisor
C​NH Industrial
Auckland, AUK, NZ
6d ago

CNH Industrial is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence.

  • Each of the CNH Industrial's brands is a major international player in its specific industry : Case IH, New Holland Agriculture and Steyr for tractors and agricultural machinery;
  • Case and New Holland Construction for earth moving equipment; Iveco for commercial vehicles; Iveco Bus and Helieuz Bus for buses and coaches;
  • Iveco Astra for quarry and construction vehicles; Magirus for firefighting vehicles; Iveco Defence Vehicles for defence and civil protection;
  • and FPT Industrial for engines and transmissions.

    Role Purpose :

  • Scheduling & organising service work schedules.
  • Handle customer’s service related queries
  • Customer invoicing & Purchase orders as required
  • Assist to develop technical competences of apprentices & technicians
  • Assist / collate payroll data (where applicable)
  • Assist with workshop account reconciliation
  • General administration assistance for Service Manager and team
  • Create a positive workplace environment
  • To generate extra business thru company promotions by phone, email and verbal skills
  • Major Accountabilities :

  • Ensure prompt scheduling of appointments update of planner
  • Ensure customer / drivers sign RO to authorise repairs
  • Open and close repair orders
  • Customer invoicing
  • Internal / warranty invoicing
  • Raising of purchase orders and liaise with Sub-contractors
  • Sublet invoice control and processing onto repair orders
  • All phone enquiry during shift hours
  • Relief warranty administrator during breaks or as required
  • Contact with customer re credit limit available / exceeded
  • Contact with customer to advise of status of repair job on a daily basis
  • Contact with customer to advise of variance to quoted price or update on repairs required
  • Handle technical phone enquiry as required
  • Ensure technicians have completed RO information to an appropriate standard
  • RO completion check correct stories, check correct parts, ensure kms are recorded, add jobs to RO
  • Ensure vehicle is acceptable in presentation back to customer / driver
  • Ensure all repairs are explained to customer / driver at pick up as required
  • Advise & provide guidance to technicians / apprentices as required
  • To ensure compliance with IVECO’s Environmental Policy, ISO140001 standards, and Workplace Health and Safety requirements.
  • To take all reasonable steps and precautions to protect our workplace, employees, and our environment.

  • Utilise DMS correctly and capture all customer information on the DMS and repair order
  • Other Service Department related duties as required.
  • Education / Qualifications :

  • Relevant Trade Qualification
  • Essential experience and skills :

  • Strong organisational ability
  • Sound computer skills
  • Customer service focused.
  • Technical / mechanical knowledge.
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