CNH Industrial is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence.
Each of the CNH Industrial's brands is a major international player in its specific industry : Case IH, New Holland Agriculture and Steyr for tractors and agricultural machinery;
Case and New Holland Construction for earth moving equipment; Iveco for commercial vehicles; Iveco Bus and Helieuz Bus for buses and coaches;
Iveco Astra for quarry and construction vehicles; Magirus for firefighting vehicles; Iveco Defence Vehicles for defence and civil protection;
and FPT Industrial for engines and transmissions.
Role Purpose :
Scheduling & organising service work schedules.
Handle customer’s service related queries
Customer invoicing & Purchase orders as required
Assist to develop technical competences of apprentices & technicians
Assist / collate payroll data (where applicable)
Assist with workshop account reconciliation
General administration assistance for Service Manager and team
Create a positive workplace environment
To generate extra business thru company promotions by phone, email and verbal skills
Major Accountabilities :
Ensure prompt scheduling of appointments update of planner
Ensure customer / drivers sign RO to authorise repairs
Open and close repair orders
Internal / warranty invoicing
Raising of purchase orders and liaise with Sub-contractors
Sublet invoice control and processing onto repair orders
All phone enquiry during shift hours
Relief warranty administrator during breaks or as required
Contact with customer re credit limit available / exceeded
Contact with customer to advise of status of repair job on a daily basis
Contact with customer to advise of variance to quoted price or update on repairs required
Handle technical phone enquiry as required
Ensure technicians have completed RO information to an appropriate standard
RO completion check correct stories, check correct parts, ensure kms are recorded, add jobs to RO
Ensure vehicle is acceptable in presentation back to customer / driver
Ensure all repairs are explained to customer / driver at pick up as required
Advise & provide guidance to technicians / apprentices as required
To ensure compliance with IVECO’s Environmental Policy, ISO140001 standards, and Workplace Health and Safety requirements.
To take all reasonable steps and precautions to protect our workplace, employees, and our environment.
Utilise DMS correctly and capture all customer information on the DMS and repair order
Other Service Department related duties as required.
Education / Qualifications :
Relevant Trade Qualification
Essential experience and skills :
Strong organisational ability
Sound computer skills
Customer service focused.
Technical / mechanical knowledge.