Service Desk Manager
Mitre 10
Auckland, New Zealand
6d ago
source : Findojobs

Mitre 10 (New Zealand) Limited is an iconic Kiwi retailer that has been in the New Zealand market since 1974. During that period, especially the past decade, we have experienced significant growth.

We are now a $1.6 billion+ business with over 100 stores and more than 5 000 employees throughout the country. We are seeking a Service Desk Manager at our Albany based Support Centre that will see you taking on responsibility for the primary support relationship between an IT service department and its customers.

This role leads the IT Service Desk as the single point of contact for our internal customers to identify and resolve incidents, fulfill requests and communicate clearly with stores on any IT issues or updates.

Due to the nature of the role a strong knowledge of Service Desk and IT Operation management technologies is needed to identify and implement new service channels for the enhancement of the IT Operation functions through automation, artificial intelligence and digital omni-channel engagement.

As part of the DevOps team, you will report to the Group Manager DevOps and be tasked with (full PD attached) : For this role we seek someone with : Mitre 10 offers an attractive and competitive salary package to suit the successful applicant.

We have onsite parking, impressive team buying privileges, discounted medical insurance and more! To make your mark within an industry leading iconic 'Kiwi" company, please apply via the company website by providing a CV, cover letter and indication of your salary expectation.

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