Content Design Director
Auckland, NZ
6d ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.

This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections.

Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the design practice here at Xero We have some really awesome humans in our design practice, working across Xero’s products internationally across New Zealand, Australia, the USA, Canada and the UK.

Our designers, design researchers and content designers work on a global scale, so you’ll get to work on some really exciting projects.

In many ways, we still have that start-up feel - customer-centric mentality, a culture of innovation, outside the box thinking and heaps of variety in our work.

We’re a design-driven company and place a high value on making sure our products make a meaningful difference in the lives and businesses of more than a million people around the world.

In this newly created role you will lead a group of passionate content designers that help craft experiences for our customers across multiple product interfaces.

As a member of the design leadership team you will help shape the evolution of Xero’s design processes and the integration of content with product development.

You will drive practices and initiatives that benefit the content team, product design team, product organisation and all of Xero.

You will help scale the impact of content design throughout Xero by transforming the way the team operates and influencing change.

You’ll serve as a senior partner working with GMs, EGMs and C-suite executives as well as internal cross-disciplinary teams to ensure quality of relationship and product and will build strong relationships with all parts of the business to define viable approaches / methodologies in line with relevant industry standards and best practices.

What you’ll do : Management and leadership- Manage a team of high-performing content designers- Build and execute the long term strategy and vision for the team.

Align your team to this vision and the overall strategy of Design teams, Product teams and Xero by allowing them to understand how their work contributes to Xero as a whole- Ensure they are motivated, engaged and learning.

Ensure clear growth plans are discussed regularly- Cultivate a vibrant team culture and demonstrate and encourage behaviours reflective of Xero's and the teams’ values- Manage resourcing and project allocation by ensuring the right’ content designer works on the right project whilst looking for capacity breakdowns and compromiseCross functional working- Work closely with GMs, EGMs, and key Product people to build trust and provide leadership in content and design- Be instrumental in building a culture that values the importance of content in our product and be a senior voice of content design inside and outside Xero, sharing its work, evangelising its success and articulating its vision- Partner with content teams from across Xero to shape how we design content and make guidance and support accessible to everyone- Raise the visibility and understanding of the content design practice across Xero.

Work with other design leaders to ensure content is well considered within the wider design processPractice improvement- Grow our content practices so we’re always improving as a team- Lead programmes of initiatives that make a significant difference to our team and the way we work- Encourage our team to look at our practice with a critical eye.

Collaborate with others to test ideas, share challenges and build quality in our practice What you’ll bring : You’ll be experienced in leading a team of content designers, ideally in a product environment working on complex software.

You’ll possess a wide range of experiences with content design, with excellent skills in collaborating across a range of stakeholders.

Being highly organised, passionate, pragmatic and empathetic with an inclusive approach that aligns with our values will contribute to making Xero a great place to work.

Under your thoughtful and effective leadership your team will be able to continually challenge themselves and grow in their expertise and careers.

This is an amazing opportunity to lead a thriving, productive and connected team of content designers. Take the next step with a progressive, innovative and global business.

What you can look forward to : Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge, support and mentor you.

Who says you can't have fun while you do the best work of your life?We see the value in work-life balance, many of us take full advantage of our flexible working arrangements, so whether you like to get a surf in before work, like to head home in time to pick up the kids or you just like working from the comfort of your own home now and then, we want to support you.

We trust you to build your career to the best of your ability and we will support your hunger to learn with training and career mentorship, to help you flourish.

Our facilities and PX teams work hard to give us great workspaces with all the tech company perks so join us and experience our awesome culture!Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.

Please include a cover letter in your application, telling us why you’re a great fit for this position.

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