Contact Centre Representative – Te Awamutu Location
Te Wānanga o Aotearoa
Te Awamutu, NZ
3d ago

Te Wānanga

oAotearoa (TWoA) is dedicated to whānau transformation through education. The Contact Centre is a pivotal wahanga within TWoAand we are searching for a dynamic and enterprising person to cover our peak enrolmentperiod.

This is a fixedterm, full time (37.5 hours per week with 1-hour lunch break) role located inTe Awamutu. Our ContactCentre hours are 8am 6pm, however there may be the need to occasionally workoutside of these hours until 8pm and therefore some flexibility may berequired.

About the role :

The primary purpose of the Contact Centre Representativeis to :

  • Attainfirst call resolution
  • Be the first point of call to deliverand advocate positive customer interactions using advanced communication andproblem-solving skills
  • Provideknowledgeable, courteous and professional services to callers and prospectivetauira
  • Maximise theoutcomes for TWoA
  • About you - you will have :

  • Intermediate skills inMicrosoft Office
  • Data entry experience
  • Attention to detail
  • Awesome interactiveabilities and be able to apply initiative and common sense to a provide qualityservice to all customers
  • The ability to work in andenjoy being part of a small, dynamic team
  • Adaptability to change
  • Knowledge of Te Reo and Tikanga Māori would be anadvantage.

    If you have the passion and talent, and looking to work with asupportive team focused on goals, then this position may be just the role you arelooking for.

    How toapply :

    Pleaseregister and apply on our Jobs Site (reference : 20AHO139) :

    Applicationsclose 26 October 2020

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